Crowdsourcing From people to action Most feedback tools just let you know there’s a problem. Imagine a new way of gathering feedback, one that engages people in solving those problems. That’s Forsta Crowdsourcing. Unlike surveys or other data collection methods, Forsta Crowdsourcing is totally flexible with time, so participants can take action when it suits […]
Research Reporter Fully integrated research management platform As custodians of a company’s knowledge on customers and markets, market research teams are critical to a company’s long term success. Forsta is the leading technology platform used around the globe to transform research into a source of competitive advantage. “A related benefit from Forsta has been the […]
Forsta Plus support Whatever you need, we got it With Forsta, surveys have never been easier. We do end-to-end survey programming, take care of all reporting requirements, and look after the project from first steps to last. With our dedicated and local project team you can be sure even the most complex survey project runs […]
Forsta Compass Visualizing a VoC program using Forsta Compass A Voice of the Customer program operates at multiple levels: strategic and tactical, leadership and front line, financial and operational. And at any given time, all these and other elements are operating at slightly different speeds and with differing trajectories. Understanding your progress with each element […]
CRM connector for Salesforce Optimizing customer interactions throughout the customer lifecycle Each and every customer interaction is important to your business, and you know how critical it is to listen to, and act on, the Voice of the Customer. With Forsta CRM Connector for Salesforce, you can optimize all your customer interactions throughout the customer […]
Text Analytics Crunch words into numbers Customers have already told you how to grow, yet their answers are scattered everywhere. Over social media, hidden in emails, buried in chat logs, call records and survey responses. Forsta enables you to structure that data and gain insight to measure, understand and act on. Adding a touch of […]
Video Insights See the people behind the datapoints The tilt of a head, the slightest smile, the way a voice rises; your participants can say a lot without words. Unlock that info with tools that sift through reams of footage and strike gold. Tell stories that move Presenting findings shouldn’t mean losing the faces and […]
Storytelling From black and white, to stories in color Make your data mean something and craft infographics that can explain, inspire and convince people to act. Show the steps in a customer journey, shine a light on issues and reveal trends in your data that truly come to life. Transform your data It’s easy to […]
Forsta services Expert support for your CX program Forsta professional services are organized by specialty to assist you with every stage of your CX program. CX consultants With an average of 17 years industry experience, our CX consultants provide best practice, advice and guidance. All focused on achieving your desired outcomes and providing value to […]
Mobile App SDK Seamlessly collect feedback within your Mobile App Forsta has a plethora of mobile apps to meet all your business needs. We have apps for everything from consumer surveys branded to suit your style to on-the go reports and dashboards so you never miss a beat. But with more than 2.7 billion smart […]
