Social Listening Tools
Hear all the reviews and opinions – not just the ones you ask for.
People are talking about your brand. That’s a good thing. But there are countless places online where people can sing your praises or dent your reputation. So keep an ear out for them all. Effortlessly.
Forsta makes the enormity of social media work to your advantage
3.5b
people use social media
90%
people rely on online reviews
80%
people trust online reviews as much as word of mouth
68%
of buying choices are affected by online reviews
ONLINE LISTENING
Bring the word on the digital street direct to your screen
Forsta helps you monitor all the talk about your business – not just review scores, but written opinions too. Compare this data with the reviews that come direct to you, and you’ll see the full spectrum of what people think. You can even see your competitors’ reviews through the same lens.
SOCIAL MEDIA LISTENING
Hear every channel where people post opinions
Forsta automatically pulls up reviews and opinions from platforms like (deep breath): Google Reviews, Yelp, Trust Radius, TripAdvisor, Glassdoor, Open Table, Indeed, Twitter, Facebook, Instagram, LinkedIn, news sites, blogs, forums and all kinds of online communities.
INSTANT ALERTS
Turn two-star reviews into five-star follow up service
Give someone good service and they’ll tell a friend – give them bad service and they’ll post it on their socials for anyone and everyone to read. Forsta gives you instant alerts to negative reviews. So if someone’s unhappy, you can reach out straight away. Speak to them. Fix whatever went wrong. Turn a bad review into a chance to excel and show how much you care.
ANALYTICS
Turn a buzzing hive of chat into clear, useful insights
When you’re monitoring social media effectively, the data really floods in. So our platform is packed with analytics tools to break it all down for you. It uses AI, machine learning and deep learning to instantly put every comment in its proper context. You can spot trends, cross-tab, filter and sort for big picture insights or individual reviews.