If you’re asking these questions…
- How can we improve customer experience and reduce costs?
- How can we get our products faster to market?
- Are we innovating fast enough?
- How can we ensure the best employee experience so they serve our customers better?
- How do we enhance our employee onboarding and training processes?
- How do we empower employees to lead changes?
We have the answers.
Discover 9 proven strategies to gather authentic customer testimonials and boost your business credibility. Learn how to leverage social proof to increase sales and trust.
The operational leader’s guide to HX The operational leader’s guide to HX Build systems and break silos Contents Introduction Build systems and break silos Introduction When you have a streamlined, customer- driven system of agile improvements, you can expect substantial returns. When you know how to get the best out of it, CX pays – […]
The business value of CX: How to design a program that delivers Discover how to design and implement a customer experience (CX) program that delivers measurable business outcomes. Phil Durand, Principal Consultant and James Elliott, Executive Practitioner, discuss practical strategies to align your CX program with commercial objectives, specific tactics to support cross-organizational initiatives, and how […]
Turning customer voices into tangible change
Virgin Money improved customer relationships and drove efficiencies across customer touchpoints to boost profits by 33%, while improving NPS by 13 points.
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