- Multi-touchpoint surveys
- Live dashboards
- Real time action alerts
- Salesforce integration
Hospitality is a competitive business. Amadeus needed the Voice of Customer tools to keep them ahead of the game.
How do you keep a close eye on countless customer interactions around the world?
Travel giant Amadeus creates hospitality tools to make sure customers have five-star experiences wherever they go. But Amadeus has become a huge business – acquiring over 1,000 hospitality experts across the globe. So keeping an eye on all their customer relationships had become a challenge. Their feedback surveys weren’t getting many responses, leaving them with a hazy view of how their frontline staff were performing.
point above NPS target
Voice of Customer award
More customer stories
Parent voices without borders Tools used Survey design Interactive dashboards Localization & translation Alerts Cognita is a network of schools that spans the globe – from Europe to Latin America to South-East Asia. With Forsta’s help, it created a program to hear and harness the voices of parents across different regions and languages. The challenge […]
Cruising Wyndham Destinations Asia Pacific’s customers to cloud nine Tools used Survey design and distribution Customizable dashboards Action management Text analytics How How our software helped Wyndham Destinations Asia Pacific rise from “gut feel” to hard stats. The challenge Steering a big ship makes clear data a must Wyndham Destinations Asia Pacific quickly became the […]
Keeping PHLY on top of the insurance food chain Tools used Sophisticated survey design capabilities Tailored dashboards Action management Consulting services How our software helped Philadelphia Insurance Companies (PHLY) set themselves apart from the competition. The challenge A brave new world for insurance In 2010, the insurance landscape was changing. There were no guarantees when […]
Get industry insights that matter,
delivered direct to your inbox