- Multi-touchpoint surveys
- Live dashboards
- Real time action alerts
- Salesforce integration
Hospitality is a competitive business. Amadeus needed the Voice of Customer tools to keep them ahead of the game.
How do you keep a close eye on countless customer interactions around the world?
Travel giant Amadeus creates hospitality tools to make sure customers have five-star experiences wherever they go. But Amadeus has become a huge business – acquiring over 1,000 hospitality experts across the globe. So keeping an eye on all their customer relationships had become a challenge. Their feedback surveys weren’t getting many responses, leaving them with a hazy view of how their frontline staff were performing.
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