If you’re asking these questions…
- How do we acquire more customers?
- How do we increase our market share?
- What opportunities are there to cross-sell or up-sell?
- How can we increase customer loyalty?
- What drives our customer retention?
- How can we strengthen customer engagement?
We have the answers.
Discover how aligning your CX activities with commercial objectives can lead to bigger and better business outcomes. Learn to speak the language of leadership and achieve success with CX
The business value of CX Crack the code to profitable CX A Customer Experience (CX) program with business impact isn’t a nice-to-have. It’s a must-have. But not every program is built that way. But when you deliver CX with tangible change, you create opportunities for more: more growth, more retention, more revenue, and more profit. […]
The business value of CX: How to design a program that delivers Discover how to design and implement a customer experience (CX) program that delivers measurable business outcomes. Phil Durand, Principal Consultant and James Elliott, Executive Practitioner, discuss practical strategies to align your CX program with commercial objectives, specific tactics to support cross-organizational initiatives, and how […]
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eir, a large telecom provider, reduced churn rate for voice and broadband services that has fallen by 1.5% and 0.5% respectively, leading to annual revenue savings of around €624k for eir Large Business.eir Large Business
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