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From metrics to meaning

Many feedback programs measure Net Promoter Score movements, but few can reveal the “why” of customer behavior. Forsta’s HX Benchmarks puts performance in context so you can understand what great experiences look like for your customers. Learn more about the human-centered intelligence you need to outperform the market.

From metrics to meaning
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Crowdsourcing

Crowdsourcing Imagine a feedback tool that doesn’t just tell you there’s a problem but actually suggests how to solve it. Learn how easy it is to launch a time-flexible, feedback solution that ensures your whole team can contribute toward success. Related resources

Crowdsourcing
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Digital Feedback

Digital Feedback Digital journeys are no longer a mystery. Utilize your website and company apps to build real-time insight from your customers digital journeys. Learn how you can use your most powerful assets to collect feedback. Related resources

Digital Feedback
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Surveys

Surveys Scalable and flexible surveys are a breeze to set up, launch and complete. This quick demo shows you how you can have conversations with your customers, wherever they may be. Related resources

Surveys
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Focus Groups

Focus Groups Make a secure, human connection with your customers, quickly and easily with our Focus Group solutions. Learn how easy it is to reach customers, face-to-face, all over the world. Related resources

Focus Groups
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Digital Communities

Digital Communities Make your customers your closest collaborators by building a community and bringing them together on your own mini social media platform. Learn how you can receive a constant stream of priceless insight. Related resources

Digital Communities
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Visualizations

Visualizations Take your data and turn it into a living, breathing entity. Learn how you can see it all in an instant with dynamic, online dashboards on any device Related resources

Visualizations
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CX expert series: Dean Arcan – Bupa Global

CX expert series: Dean Arcan – Bupa Global Bupa Global know that supporting globally-minded individuals means thinking globally themselves. They have advisors, doctors and nurses based around the world, helping provide a multi-lingual service – giving customers the benefit of their international experience. To maintain this focus, they remain free of shareholders, re-investing profits back […]

CX expert series: Dean Arcan – Bupa Global
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CX chat with Zancesca Spagnoletti: Philadelphia Insurance

CX chat with Zancesca Spagnoletti: Philadelphia Insurance In this short video interview, Zancesca Spagnoletti, AVP Customer Experience at Philadelphia Insurance Companies provides tips on getting starting with a Voice of the Customer program, talks about highlights of the Customer Experience activities at Philadelphia Insurance Companies, and describes her experience of working with Forsta. Zancesca highlights […]

CX chat with Zancesca Spagnoletti: Philadelphia Insurance
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CX expert series: Ryan Denny – Bupa Global

CX expert series: Ryan Denny – Bupa Global The sheer scale and diversity of unstructured data sources is daunting. But those sources house valuable insights that can make an enormous difference in a competitive market. Ignoring them is not an option. They are critical to determining customer intent, keep abreast of vital market trends, or […]

CX expert series: Ryan Denny – Bupa Global