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Strategies for agency success in the era of research technology:  Automation and efficient processes

Strategies for agency success in the era of research technology:  Automation and efficient processes Tightening research budgets. Increased use of DIY technologies. Profit margins under relentless downward pressure. Wherever you look these days, you can find doom-and-gloom commentary on the outlook for research agencies.  But there’s an alternative story here.  Demand for research and insight […]

Strategies for agency success in the era of research technology:  Automation and efficient processes
Webinar

Strategies for agency success in the era of research technology: Consulting and premium advisory services

Strategies for agency success in the era of research technology: Consulting and premium advisory services Tightening research budgets. Increased use of DIY technologies. Profit margins under relentless downward pressure. Wherever you look these days, you can find doom-and-gloom commentary on the outlook for research agencies.  But there’s an alternative story here.  Demand for research and […]

Strategies for agency success in the era of research technology: Consulting and premium advisory services
Webinar

CX predictions for 2022: In conversation with guest Forrester

CX predictions for 2022: In conversation with guest Forrester What do customers expect from brands and organizations in a post-pandemic environment? How can companies prepare to meet these new demands?  Hear Forsta’s VP of CX Consulting Chris Brown, and guest speaker, Judy Weader, a Senior Analyst with Forrester, as they discuss this year’s top predictions […]

CX predictions for 2022: In conversation with guest Forrester
Webinar

5 Steps to ensure your digital CX program delivers results

5 Steps to ensure your digital CX program delivers results According to Forrester, digital customer service interactions are due to increase by 40% through 2021. Partly due to the global pandemic, this phenomenal increase has forced brands to add more channels and truly embrace digital transformation in their organization. So, how’s Customer Experience faring in […]

5 Steps to ensure your digital CX program delivers results
Webinar

Best Buy business success despite the global pandemic

Best Buy Business Success Despite the Global Pandemic Covid changed so many things in our world beginning in March 2020. Among them, it changed when we could leave our homes, where we went when we did, how we purchased what we needed to live, and how all this was delivered to us. In this webinar, we […]

Best Buy business success despite the global pandemic
Webinar

Voice of Customer: What does this REALLY mean?

Voice of Customer: What does this REALLY mean? Voice of the customer. At its core, we can all agree it is exactly what it says – giving your customer a voice – but what happens when you really dig into what VoC means within organizations and how it is implemented? Should we rather be talking […]

Voice of Customer: What does this REALLY mean?
Webinar

The secret to survey success? Make it mobile!

The secret to survey success? Make it mobile! Mobile is not an optional survey channel. It is a full-blown catalyst for business transformation. If you want respondents to take your survey – make it mobile and forget about connectivity. Smart Market Researchers are increasing response rates by combining online with offline mobile app research using […]

The secret to survey success? Make it mobile!
Webinar

Digging deeper with third-party data integration

Digging deeper with third-party data integration How did a “side hustle” turn into a sought-after tool? As COVID-19 began to wreak havoc across our personal and professional lives, ENGINE Insights began surveying consumers and looked at third-party data to provide clients with a better understanding of the overall impact. The data came quick, came often, […]

Digging deeper with third-party data integration
Webinar

Culture + Community in a Time of Crisis: Behind the Scenes in a Large-Scale Survey

Culture + Community in a Time of Crisis: Behind the Scenes in a Large-Scale Survey Hear a powerful story of collaboration, with 10 partners across industries, over 650 participating cultural organizations, and 124,000 survey respondents, providing deep insights into the cultural landscape during the COVID-19 pandemic and insights to what the future can hold for […]

Culture + Community in a Time of Crisis: Behind the Scenes in a Large-Scale Survey