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RETAIL HX

Retail is a human business. Power it with HX.

Pull customer, employee and brand data together. So you get the full picture on cause, effect, and what happens next. Retail HX from Forsta helps reveal the people behind the data points, so you can sell smarter and perform better.

Customers stay.

Employees shine.

Brand excels.

Go beyond NPS and CSAT to understand why people buy, where employees shine and how systems help or hinder your brand. Reveal the people behind the data points, drawing a line from those humans all the way to the metrics that matter, and on to action.

Unlock the full Human Experience

Turn browsers into buyers.

  • Digital
  • In-store
  • Contact center
  • Local Experience (LX)

Employees shine. Sales rise.

  • Frontline innovation
  • Employee pulse & engagement
  • Employee lifecycle
  • Employer brand

Brand strategy without the guesswork.

  • Market navigator
  • Brand pulse
  • Brand reputation

CASE STUDY

Supercharging online appointment revenue at Claire’s

Claire’s successfully optimized their Local Experience (LX) strategy to drive higher revenue through listings and landing pages. They also identified new ways to make their customer experience even better – including the introduction of a Buy Now Pay in Store (BOPIS) option.

There’s more

Ebook

The business value of CX

The business value of CX Crack the code to profitable CX A Customer Experience (CX) program with business impact isn’t a nice-to-have. It’s a must-have. But not every program is built that way.  But when you deliver CX with tangible change, you create opportunities for more: more growth, more retention, more revenue, and more profit. […]

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The business value of CX
Ebook

The operational leader’s guide to HX

The operational leader’s guide to HX The operational leader’s guide to HX Build systems and break silos Contents Introduction Build systems and break silos Introduction When you have a streamlined, customer- driven system of agile improvements, you can expect substantial returns. When you know how to get the best out of it, CX pays – […]

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The operational leader’s guide to HX

retail hx

Consolidated data. Razor-sharp retail insights. 

Get in touch and we’ll show you how Forsta Retail HX can help you.