2,500+ businesses
in 100+ countries
Our experience and research tech is designed to allow organizations to understand
the complete human experiences of their audiences
Case studies
Trusted by 2,500+ customers, in over 100 countries
Best face forward: getting to know Avon’s consumers
Best face forward: getting to know Avon’s consumers Tools used When cosmetics company Avon wanted to understand the emotional impact of makeup among Latin American women, they needed a tech partner with the approach to help. The challenge Not just appearance: understanding makeup users in Latin America For women in Latin America, makeup is about more than just how they look: cosmetics impact their confidence and self-esteem, too. That makes the region’s industry dynamic, with strong competition between established […]
Putting Heathrow on a flight path to discovery
Putting Heathrow on a flight path to discovery Tools used Deck creation Data repository Cross tabulation Infographic dashboards PowerPoint batch reporting Heathrow is Europe’s largest airport. And it collects a lot of information. It interviews 500,000 of the nearly 80 million passengers* who come through its gates every year. Analysing that much data might seem like an impossible […]
Customer Journey Mapping
Customer Journey Mapping Join the dots on your customer journeys. And connect with your customers wherever they are. Do you really know your customers? Can you put your finger on their changing expectations, emotions, and goals? Do you know why they buy? Or why they don’t?Are you empowered to deliver the effortless experience your customers […]
Insight Activator
Insight Activator From insights to improvement…Fast. Can you easily spot insights that will move the needle? Are you efficiently closing the loop on your customer feedback? Forsta’s Human Experience (HX) platform is the most complete experience solution to help you close the gap between insights and impact. Insight Activator leverages action management capabilities that ensure […]
Digital Excellence
Digital Excellence Turn digital journeys into real-time insights Supercharge your Customer Experience (CX) program Asking the right questions is good. Asking at the right time is even better. With Forsta Digital Excellence, you can manage customer experience easily across all digital channels – website or mobile. Now you get to create a seamless and powerful […]
CX Program Audit
CX Program Audit Supercharge your Customer Experience (CX) program Can your CX program keep up with your business strategy? Are you struggling to create commercial value? Do you know your CX roadmap and what’s required to deliver on ever-changing customer needs? To scale and succeed, you need to build a best-in-class CX program. Forsta’s CX […]
Frontline Innovation Starter
Frontline Innovation Starter Tap into your brightest ideas to accelerate growth Your frontline is your biggest asset Tap into their brightest ideas. Listen, engage and turn them into champions of change, so you can accelerate your strategic growth. Benefits Forsta Frontline Innovation Starter Start listening to your frontline, today: We’re here to support: Frontline Innovation […]
Gather: From feedback to feelings
Gather: From feedback to feelings Gather: From feedback to feelings How to elevate your CX program Don’t take feedback at face value As the economic storm brews, we know that only the strong will survive. But there’s one thing you can’t skimp on – understanding the authentic human experience. Our eBook shows you two ways […]
