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2,500+ businesses
in 100+ countries

Our experience and research tech is designed to allow organizations to understand
the complete human experiences of their audiences

Case studies

Trusted by 2,500+ customers, in over 100 countries

Case study

Best face forward: getting to know Avon’s consumers

Best face forward: getting to know Avon’s consumers Tools used Tailored study design Blended research approach Quantitative survey Qualitative exercises  When cosmetics company Avon wanted to understand the emotional impact of makeup among Latin American women, they needed a tech partner with the approach to help. The challenge Not just appearance: understanding makeup users in Latin America For women in Latin America, makeup is about more than just how […]

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Best face forward: getting to know Avon’s consumers
Case study

Putting Heathrow on a flight path to discovery

Putting Heathrow on a flight path to discovery Tools used Deck creation Data repository Cross tabulation Infographic dashboards PowerPoint batch reporting Heathrow is Europe’s largest airport. And it collects a lot of information. It interviews 500,000 of the nearly 80 million passengers* who come through its gates every year. Analysing that much data might seem like an impossible […]

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Putting Heathrow on a flight path to discovery
Data sheet

Human Experience essentials

Human Experience essentials Kickstart your CX program We know that gathering feedback from customers and acting on it is your gateway to better products, improved services and can result in higher sales. But launching an impactful CX program can feel as challenging as designing and engineering a car at home. An effective CX program gives […]

Human Experience essentials
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Proving the ROI of CX in rocky times

Proving the ROI of CX in rocky times Customer retention and loyalty can drive growth in a business and save costs in the long run – even during rocky times! These are results businesses dream of – but how do you get leadership buy-in for your CX program? Howard Lax, Principal Consultant at Forsta shares […]

Proving the ROI of CX in rocky times
Data sheet

InterVu

InterVu Focus on the research and not the tech with our white-glove service Setup and run online interviews and focus groups and leave the technical headaches behind. Use our latest platform, with the support of a dedicated project manager and our technicians, to get more insight from your groups. Your research is conducted in a […]

InterVu
Data sheet

Voice sentiment analysis

Voice sentiment analysis Emotion at the heart of your program Voice is the most intuitive, natural and efficient way to communicate. We’re more likely to talk faster than we type, and our emotions come through in our tone, pitch, rhythm and more. Forsta’s Voice Sentiment Analysis gives your respondents the opportunity to express their feedback […]

Voice sentiment analysis