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TEXT ANALYTICS 

Crunch words into numbers 

Customers have already told you how to grow. But their answers are scattered over social media. Hidden in emails. Buried in a combination of chat logs, call records and survey responses.  Structure that data. Gain insight.  Turn all that rich text into something you can measure, understand and act on.  

ACTUAL INTELLIGENCE 

Add a touch of humanity 

For the best results, pair AI tool with living, breathing experts. No one understands your business like your people, so we invite them to shape our algorithm. Our data analysts will take it from there, guiding the AI as it works.  

Forsta learns by listening, so you can do the same. 

Speak your mind 

With a little conversation, you’ll get a solution that fits. Answer quick-fire questions about your business, audiences and stakeholders.  

Train the algorithm 

Shape the algorithm from the start. Should it stick with sentiment scores, identify emotions or track high-priority topics over time? What does happiness look like, anyway? 

Act on results 

Uncover the issues limiting your growth. Connect the dots between data, insights, tactics and strategies. Read clear reports – and keep up with changes through email alerts. 

COMBINED CHANNELS 

Let data flow 

Chat logs. CRM systems. NPS or CSAT surveys. None of these channels reveal the whole picture. The only way to understand the total customer experience is putting all your data in one place. 

CATEGORIZATION MODELS 

Meet your model student 

Use machine learning to organize, structure and categorize text of all kinds. Text analytics can order emails by topic, sort chat conversations by language or prioritize issues based on the volume and intensity of customer feedback.   

An extremely easy-to-use tool. It allows us to consolidate customer input from different channels. And helps us find the concrete root causes behind issues. We’ve gradually improved in a lot of small ways. 

Telia, after customer satisfaction rose by 30%

TEXT ANALYTICS

Bring order to chaos 

See what you can do with a tool that crunches text like numbers.