Text Analytics Software
Crunch words into numbers
Customers have already told you everything you need to know. But their answers are scattered over social media. Hidden in emails. Buried in a combination of chat logs, call records and survey responses. Structure that data. Gain insight. Turn all that rich text into something you can measure, understand and act on with Genius Text Analytics.
Forsta learns by listening, so you can do the same.
Granular sentiment analysis
What’s better than 10? We offer 12-emotion segmentation. Identify specific emotions. Get a deeper understanding of emotions. Track, trace and act.
Algorithms set for action
We build future-proof models aligned with your business objectives. With accuracy and audience understanding at their heart.
Get the best of both. AI-powered and custom rule-based. Organize, categorize and prioritize text from any source.
Built for you
Flexible and scalable. Customized to meet your needs. Want complete control? Choose self-service. Need some guidance? We offer full-service support.
“An extremely easy-to-use tool. It allows us to consolidate customer input from different channels. And helps us find the concrete root causes behind issues. We’ve gradually improved in a lot of small ways.”Telia, after customer satisfaction rose by 30%
Bring order to chaos
See what you can do with a tool that crunches text like numbers.