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Data sheet

Forsta Compass

Forsta Compass Visualizing a VoC program using Forsta Compass A Voice of the Customer program operates at multiple levels: strategic and tactical, leadership and front line, financial and operational. And at any given time, all these and other elements are operating at slightly different speeds and with differing trajectories. Understanding your progress with each element […]

Forsta Compass
Data sheet

CRM connector for Salesforce

CRM connector for Salesforce Optimizing customer interactions throughout the customer lifecycle Each and every customer interaction is important to your business, and you know how critical it is to listen to, and act on, the Voice of the Customer. With Forsta CRM Connector for Salesforce, you can optimize all your customer interactions throughout the customer […]

CRM connector  for Salesforce
Data sheet

Text Analytics

Text Analytics Crunch words into numbers Customers have already told you how to grow, yet their answers are scattered everywhere. Over social media, hidden in emails, buried in chat logs, call records and survey responses. Forsta enables you to structure that data and gain insight to measure, understand and act on. Adding a touch of […]

Text Analytics
Data sheet

Video Insights

Video Insights See the people behind the datapoints The tilt of a head, the slightest smile, the way a voice rises; your participants can say a lot without words. Unlock that info with tools that sift through reams of footage and strike gold. Tell stories that move Presenting findings shouldn’t mean losing the faces and […]

Video Insights
Data sheet

Storytelling

Storytelling From black and white, to stories in color Make your data mean something and craft infographics that can explain, inspire and convince people to act. Show the steps in a customer journey, shine a light on issues and reveal trends in your data that truly come to life. Transform your data It’s easy to […]

Storytelling
Data sheet

Forsta services

Forsta services Expert support for your CX program Forsta professional services are organized by specialty to assist you with every stage of your CX program. CX consultants With an average of 17 years industry experience, our CX consultants provide best practice, advice and guidance. All focused on achieving your desired outcomes and providing value to […]

Forsta services
Data sheet

Mobile App SDK

Mobile App SDK Seamlessly collect feedback within your Mobile App Forsta has a plethora of mobile apps to meet all your business needs. We have apps for everything from consumer surveys branded to suit your style to on-the go reports and dashboards so you never miss a beat. But with more than 2.7 billion smart […]

Mobile App SDK
Data sheet

Forsta Go

Forsta Go Insight and action from your mobile phone Information drives businesses. So, shouldn’t your most important information be readily available – even when you are on the go? What is Forsta Go? With Forsta Go, you can surface your most important insights, share it with your colleagues and take action, all from your mobile […]

Forsta Go
Data sheet

Forsta CATI

Forsta CATI What is Forsta CATI? Forsta CATI is the telephone interviewing module of Forsta Survey , our flexible, multi-mode solution for Market Research, Voice of the Customer and Employee programs. Forsta CATI is used by some of the world’s largest Market Research organizations and is built on over 30 years of experience in providing […]

Forsta CATI
Data sheet

Forsta CAPI

Forsta CAPI What is Forsta CAPI? Forsta CAPI (Computer Assisted Personal Interviewing) is designed for face-to-face or field interviewing. It is a module of Forsta Survey, an end-to-end solution that enables you to manage every step of the survey lifecycle, from multi-channel survey creation and deployment to panel management, data processing, online reporting, analysis, and […]

Forsta CAPI