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VOICE OF CUSTOMER

Listen to the voice of your customer. And act on it.

Forsta gives you all the tools to understand and improve every aspect of your Voice of Customer (VoC).

Make Voice of Customer
more than the sum of its parts

1

See the full picture 

Whether you choose self-service or managed service, our end-to-end platform lets you see the entire customer journey. Every channel. Every device. 

2

Turn data into insight at speed 

Everything’s set up to show what your data means in the real world. With minimal clicks to get you there. 

3

Take action that drives change 

See precisely which areas of your customer journey need attention. And take action based on clear insights from hard data.  

4

Cut your costs. Quickly. 

Our clients soon see their costs drop with all their data resources working as one.  

HUMAN EXPERIENCE

Say goodbye to silos

We built Forsta to help you break down the walls between VoC and traditional research. Between the qualitative and the quantitative. So you can move beyond disjointed data sets and see the human beings behind them. When you put your insights into action, you’ll know precisely what makes your customers tick.

SURVEYS AND INTERVIEWS

Ask the right questions. And make the answers count.

We give you everything you need for any kind of survey and interview – from the simple to the sophisticated. Online, on the phone or face-to-face. Schedule all your projects on your Forsta calendar and see all your options and costs for instant sample audience providers. Everything’s multilingual and adapts to any device.

CUSTOMIZABLE DASHBOARDS

Break it down any which way

Our dashboard designs are intuitive to use from the get-go. Set them up to display your data however you prefer. Sort and filter by line of business, product, region or whatever else gets you to the insights you need. When it’s time to show what you’ve learned, it’s easy to tell the story with reports and infographics.

CASE STUDY

“Internally, Forsta has really reinforced our customer centric culture. The holistic view and deeper understanding of the customer experience that their solution provides have enhanced our ability to keep the customer as our number one priority.”

Alesha Bencivenga, Director, Customer Support Operations, Amadeus

VOICE OF CUSTOMER

Take the toil out of getting customer insights

Get in touch and we’ll show you the Forsta platform’s full repertoire.