If you’re asking these questions…
- How do we track our customer experience across multiple channels and touchpoints?
- Do we understand our entire customers’ journey?
- Where are the gaps and what’s the friction?
- How do we boost customer engagement?
- How do we predict customer behavior and understand buying patterns?
- How do we retain customers and convert detractors?
We have the answers.
Discover the impact of digital transformation on customer experience. Learn how to leverage technology to improve your customer experience.
The business value of CX Crack the code to profitable CX A Customer Experience (CX) program with business impact isn’t a nice-to-have. It’s a must-have. But not every program is built that way. But when you deliver CX with tangible change, you create opportunities for more: more growth, more retention, more revenue, and more profit. […]
The business value of CX: How to design a program that delivers Discover how to design and implement a customer experience (CX) program that delivers measurable business outcomes. Phil Durand, Principal Consultant and James Elliott, Executive Practitioner, discuss practical strategies to align your CX program with commercial objectives, specific tactics to support cross-organizational initiatives, and how […]
Giving hospitality pros a penthouse view of their customer service
Travel giant Amadeus improved its NPS score by 26.4 points above target and achieved an overall customer satisfaction rate of 9.28.
Elevate customer experience
Keep your customers happy, forever
Get in touch and we’ll show you how Forsta can help you grow and retain your customer base.