Elevate customer experience
When you listen, you learn.
Act on customer feedback to transform your organization with greater efficiency, smoother growth, and more revenue.
If you’re asking these questions…
Consistent experience
- How do we track our customer experience across multiple channels and touchpoints?
- Do we understand our entire customers’ journey?
- Where are the gaps and what’s the friction?
Higher engagement
- How do we boost customer engagement?
- How do we predict customer behavior and understand buying patterns?
- How do we retain customers and convert detractors?
We have the answers.
Elevate customer experience
With Forsta you can:
- Make every customer feel special with streamlined and highly personalized journeys in each channel and every touchpoint.
- Find what’s working, and what’s not, to fix problems and smooth the journey
- Boost brand experience and strengthen customer loyalty with better service performance.
- Drive retention and reduce customer churn by preempting and resolving customer issues quickly.
- Lower the cost to serve customers and improve query resolution and handling times.
Forsta can help
Gather all you need
Listen to your customers across channels, journeys and touchpoints to gather real-time feedback. Combine quantitative feedback with video interviews or focus groups to extract qualitative insights.
Slice, dice, and sizzle
See all your data – customer and employee feedback, operational and financial data in one place. Run advanced speech analytics, sentiment and emotion detection to captivate all your customers.
Stand and deliver
Get executives on board and engage your employees with powerful reporting and visualizing capabilities. Deliver real impact with your insights that drive actions.
Act fast and innovate
Give your employees with the right insights to drive strategic change across your organization. Listen to your teams and empower them to solve customer issues with a click.
There’s more
11 ways to gather and use customer insights
Unlock valuable customer insights with our 11 effective methods. From social media monitoring to customer surveys, discover how to improve your marketing survey.
How the digital transformation impacts customer experience
Discover the impact of digital transformation on customer experience. Learn how to leverage technology to improve your customer experience.
The business value of CX
The business value of CX Crack the code to profitable CX A Customer Experience (CX) program with business impact isn’t a nice-to-have. It’s a must-have. But not every program is built that way. But when you deliver CX with tangible change, you create opportunities for more: more growth, more retention, more revenue, and more profit. […]
The business value of CX: How to design a program that delivers
The business value of CX: How to design a program that delivers Discover how to design and implement a customer experience (CX) program that delivers measurable business outcomes. Phil Durand, Principal Consultant and James Elliott, Executive Practitioner, discuss practical strategies to align your CX program with commercial objectives, specific tactics to support cross-organizational initiatives, and how […]
CASE STUDY
Giving hospitality pros a penthouse view of their customer service
Travel giant Amadeus improved its NPS score by 26.4 points above target and achieved an overall customer satisfaction rate of 9.28.
