News

Forsta introduces purpose-built market research agents that accelerate time to insight by 50% New AI agents embed intelligence across the research lifecycle, streamlining setup, analysis, and reporting [CHICAGO, MARCH 5, 2026] – Forsta, a Press Ganey company and a leading provider of experience measurement, data analytics, insights, and market research technology, today introduced new AI agents in Research HX. The AI-powered agents help research […]

St. Luke’s Medical Center adopts Forsta’s HX Platform to elevate human experience across the care journey  [MANILA, PHILLIPINES, FEB. 26, 2026] – St. Luke’s Medical Center, one of Asia-Pacific’s most trusted and innovative healthcare institutions, has selected the HX Platform, from Forsta, a Press Ganey company, to transform how the organization listens, understands, and acts on the voice of patients, families, and healthcare workers.  The adoption […]

Storage King chooses Forsta to drive ROI through a holistic customer journey view   Storage King leverages the HX platform’s AI capabilities to consolidate customer feedback and drive positive change across 200+ locations [SYDNEY, AUSTRALIA, FEB. 19, 2026] – Forsta, a Press Ganey company, today announced that Storage King, one of Australia and New Zealand’s leading self‑storage providers, has selected the Human Experience (HX) Platform to power the next stage of its customer […]

Narrative HX to turn unstructured feedback into fast, actionable insight  AI-powered text analytics solution builds custom models in minutes accelerating time-to-insight across industries  Forsta, a leading provider of experience measurement, data analytics, and insights, has launched Narrative HX, an AI-powered solution for unstructured feedback analysis.   Narrative HX turns raw feedback into structured insights—highlighting common pain points, signals of trust or concern, and the factors driving customer decisions—and delivers […]

Overcoming the CX Trust Deficit: Brands Can Win Loyalty Through Responsible Data Use Global Press Ganey Forsta survey reveals most consumers are willing to share personal data for better experiences, but few trust brands to use it responsibly  [CHICAGO, AUGUST 27, 2025] – Press Ganey Forsta, the leading provider of experience measurement, data analytics, and […]

Press Ganey Forsta expands research capabilities with deeper integration of qualitative tools on HX Platform Integration brings focus groups, interviews, and ethnographic research together in one seamless solution  [CHICAGO, AUGUST 14, 2025] –Press Ganey Forsta, the leading provider of experience measurement, data analytics, and insights that help companies better understand and serve their customers, employees, […]

Press Ganey Forsta Appoints Luke Williams as Chief Customer Experience and Research Officer Press Ganey Forsta, a leading provider of experience measurement, data analytics, and insights, today announced the appointment of Luke Williams as Chief Customer Experience and Research Officer. Williams will lead enterprise customer experience and research strategy, reporting directly to Kyle Ferguson, CEO […]

Press Ganey Forsta acquires InMoment, accelerating AI innovation in customer experience and expanding cross-industry expertise Combined technology and expertise will support clients with a deeper, data-driven understanding of their customers—delivering personalized insights that drive innovation and growth. CHICAGO – Press Ganey Forsta, a leading provider of experience measurement, data analytics, and insights, today announced it […]

Press Ganey Forsta Named a Leader in the 2025 Gartner® Magic Quadrant™ for Voice of the Customer Platforms Recognition marks the third consecutive time Press Ganey Forsta has been positioned as a Leader Chicago – Press Ganey Forsta, a leader in experience measurement, data analytics, and insights, today announced its recognition as a Leader in […]