- Interactive dashboards
- Action management
- Consulting services
- Text analytics
How our software helped healthcare insurance specialist Bupa Global meet its ambitions and the needs of its customers worldwide.
Taking our relationship with Bupa Global to the next level
We were already working together on a two-part transactional and relational customer feedback program. But Bupa Global wanted to take our relationship to the next level: building a new Voice of the Customer program that would help them go from just listening to customers to taking action to improve their experience.
But they had longer-term ambitions, too. They needed a true tech partner as they planned their future evolution. We were only too happy to fill the role.
cases raised and resolved in 2017
point rise in NPS
points increase in customer service score
7.8% and 3.5%
lower renewal lapse rates for two popular products
More customer stories
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