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Customer experience

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Forsta SmartHub

Forsta SmartHub Capture, analyze and respond to customer feedback in real-time from a single, centralized hub. For the first time, you can easily capture and map all customer data from all your customer touchpoints into an intelligent hub. By moving beyond survey results and adding customer data such as call center interaction, social media and […]

Forsta SmartHub
Webinar

CX Predictions for 2023: In Conversation with guest Forrester

CX Predictions for 2023: In Conversation with guest Forrester 2022 was a difficult year for businesses – global economic turmoil, rapidly changing customer buying patterns, evolving social interactions across channels are just a few of the challenges faced by many. As you and your organization gear up for 2023, it’s even more important to appreciate the role customer experience (CX) plays in driving brand loyalty and customer retention and how it can help future-proof businesses like yours.  […]

CX Predictions for 2023: In Conversation with guest Forrester
Video

Digital Diaries & Communities

Digital Diaries & Communities Capture insights in the moment of decision making. Get their input during key moments in their journey with activity-based diary entries. Build a community of your customers. Bring them together. Interact with them on your own mini social media platform. And then sit back and enjoy a priceless stream of in-the-moment […]

Digital Diaries & Communities
Podcasts

Welcome to HX Superheroes

Forsta HX Superheroes
Forsta HX Superheroes
Welcome to HX Superheroes
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FORSTA HX SUPERHEROES Episode 01: Pete Zippelius | Leonard Green & Partners Pete Zippelius has spent his career making good decisions, even when the path has been unclear. After a long career in investment banking with a healthcare focus, Pete joined leading private equity firm Leonard Green & Partners in 2018. With Kyle Ferguson, CEO of […]

Welcome to HX Superheroes
Podcasts

Episode 01: Pete Zippelius | Leonard Green & Partners

Forsta HX Superheroes
Forsta HX Superheroes
Episode 01: Pete Zippelius | Leonard Green & Partners
/

FORSTA HX SUPERHEROES Episode 01: Pete Zippelius | Leonard Green & Partners Pete Zippelius has spent his career making good decisions, even when the path has been unclear. After a long career in investment banking with a healthcare focus, Pete joined leading private equity firm Leonard Green & Partners in 2018. With Kyle Ferguson, CEO of […]

Episode 01: Pete Zippelius | Leonard Green & Partners
Data sheet

Forsta APIs

Forsta APIs Innovate, automate and integrate with Forsta APIs True insights from Market Research, Voice of the Customer and Employee Engagement programs rely on the ability to correlate and integrate the information with other areas of your business, such as platforms for Customer Relationship Management, product management, Enterprise Resource Planning, or accounting. Forsta provides programmatic […]

Forsta APIs
Webinar

From ideas to impact – driving innovation with your front line

From ideas to impact – driving innovation with your frontline Your people and their ideas are your biggest assets – but are you making the most of them? Innovation is the cornerstone of successful businesses. But it’s not just innovative products that move the needle. Customers are clamoring for more and more. And customer experiences […]

From ideas to impact – driving innovation with your front line
Webinar

Proving the ROI of CX in rocky times

Proving the ROI of CX in rocky times Customer retention and loyalty can drive growth in a business and save costs in the long run – even during rocky times! These are results businesses dream of – but how do you get leadership buy-in for your CX program? Howard Lax, Principal Consultant at Forsta shares […]

Proving the ROI of CX in rocky times
Data sheet

Voice sentiment analysis

Voice sentiment analysis Emotion at the heart of your program Voice is the most intuitive, natural and efficient way to communicate. We’re more likely to talk faster than we type, and our emotions come through in our tone, pitch, rhythm and more. Forsta’s Voice Sentiment Analysis gives your respondents the opportunity to express their feedback […]

Voice sentiment analysis