10 Tips for creating great survey questions
10 Tips for creating great survey questions Getting your survey right really matters. Here are 10 Tips to help you along the way. More customer stories
It takes two: Understanding customers through Big and Small Data
It takes two: Understanding customers through Big and Small Data The terms “Big Data” and “Small Data” have become popular buzzwords over the past five to ten years. Yet, it’s not always clear what either of these terms means or how they help us better understand our customers. Big Data is data created in untold […]
Best practices Survey slider design
Best practicesSurvey slider design Sliders are one of the more common emerging question types used in online and mobile surveys. They provide a graphical, interactivealternative to traditional rating scale questions. Used correctly, sliders offer a way to enhance the respondent survey experience and improve data quality. More customer stories
Getting started: Using online surveys to evaluate and monitor your business performance
Getting started: Using online surveys to evaluate and monitor your business performance Every successful business must have a concrete and measurable way to evaluate performance; monitor their strength and weaknesses, and keep a pulse on the customers experience as well as the competitive landscape. One way to do this is through a powerful online surveytechnique […]
Seeing is believing: Visualizing market research data
Seeing is believing: Visualizing market research data The proof is in the numbers 2.5 quintillion bytes of data are created every day. But, business leaders still don’t have the insights they need. The problem is that all this data is simply gibberish before it’s gathered, organized, and analyzed. And, even after the analysis, data still […]
Challenging the status quo Driving CATI operations to the next level
Challenging the status quo Driving CATI operations to the next level Driving CATI operations to the next level Sometimes simply maintaining the status quo is the easiest thing to do. If it ain’t broke, don’t fix it, right? But, if you are simply maintaining the status quo, how do you know there’s no room for […]
Keeping PHLY on top of the insurance food chain
Keeping PHLY on top of the insurance food chain Tools used Sophisticated survey design capabilities Tailored dashboards Action management Consulting services How our software helped Philadelphia Insurance Companies (PHLY) set themselves apart from the competition. The challenge A brave new world for insurance In 2010, the insurance landscape was changing. There were no guarantees when […]
Hearing customers voices – locally and globally
Hearing customers voices – locally and globally Tools used Survey design Data and feedback analysis Action management Text analytics How our software helped Siemens Corporation bring a global approach to hearing their customers’ voices. The challenge Bringing Siemens Corporation their own solution Siemens Corporation, a US subsidiary of Siemens AG, wanted to find a way […]
Working together to put customers in focus
Working together to put customers in focus Tools used Survey and program design Interactive dashboards Data analysis Action management How eir Large Business made focussing on customers its priority, in a successful partnership with W5 and our software. The challenge Figuring out performance in the eyes of the customer Telecoms business provider eir Large Business […]
Video open ends Research best practices
Video open ends Research best practices Why video open ends? Forsta’s survey platform enables respondents to submit video open ends, or a video capture via a webcam or mobile video camera. With the video open end, the respondent is asked to record and upload a video in response to a question or exercise in the […]
