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Video

CX expert series: Donna Kempster – Computacenter

CX expert series: Donna Kempster – Computacenter Computacenter is a leading independent provider of IT infrastructure services, enabling users and their business in a digital world. They advise organizations on IT strategy, implement the most appropriate technology, optimize its performance, and manage customers’ infrastructures. In this video, Donna Kempster of Computacenter provides her advice on […]

CX expert series: Donna Kempster – Computacenter
Case study

Giving Best Buy the instant insights to keep customers safe during the pandemic

Giving Best Buy the instant insights to keep customers safe during the pandemic Tools used Multi-touchpoint CX surveys  Live dashboards  Real time action alerts  Advanced data analytics  Covid-19 turned customer service on its head. With help from Forsta, Best Buy was one of the best in its industry at being fast and flexible to keep customers safe and satisfied.  The […]

Giving Best Buy the instant insights to keep customers safe during the pandemic
Data visualization

Forsta Visualizations keep getting better!

Forsta Visualizations keep getting better! With three new releases and 36 new features added in just seven months, our Visualizations module continues to advance at warp speed. Even if you are a regular user of our visualization capabilities, you may not realize just how much they’ve changed – or the wider significance of these changes. […]

Forsta Visualizations keep getting better!
Customer experience

It’s not just what they say, it’s what they do: Behavioral insights

Behavioral insights help you understand what customers do so you can make decisions about what the business should do. It’s that simple. Or it would be if it weren’t for the enormous complexity of behaviors and how they interact with each other. That’s why this discipline has become so important, especially since the exponential lift in digital interactions these past few years.

It’s not just what they say, it’s what they do: Behavioral insights
Case study

Keeping PHLY on top of the insurance food chain

Keeping PHLY on top of the insurance food chain  Tools used Sophisticated survey design capabilities Tailored dashboards Action management Consulting services  How our software helped Philadelphia Insurance Companies (PHLY) set themselves apart from the competition.  The challenge A brave new world for insurance  In 2010, the insurance landscape was changing. There were no guarantees when it came to […]

Keeping PHLY on top of the insurance food chain
Case study

Helping Kantar Media cut through the noise

Helping Kantar Media cut through the noise Tools used Deck creation Infographic dashboards PowerPoint batch reporting When research firm Kantar Media wanted to strip away the excess to give clients the insights they need, they came to us for help.   The challenge Saying goodbye to death by data Kantar Media’s clients wanted more. They wanted insights they could easily […]

Helping Kantar Media cut through the noise
Customer experience, News

Forsta and Rio SEO combine to provide technology solutions spanning the entire customer journey, from discovery to purchase to brand reputation & advocacy  

Forsta and Rio SEO combine to provide technology solutions spanning the entire customer journey, from discovery to purchase to brand reputation & advocacy   Newly merged business will power Local Experience (LX) solutions that bring together Local Marketing and Customer Experience (CX) technology  NEW YORK – July 26, 2022 – Forsta, the global leader in customer experience (CX), employee […]

Forsta and Rio SEO combine to provide technology solutions spanning the entire customer journey, from discovery to purchase to brand reputation & advocacy  
Customer experience, Qualitative Research

Digital diaries: Join your customer on their journey

Digital diaries: Join your customer on their journey In the large toolbox of feedback techniques, the diary study holds prime position. Why? Because it’s the one technique that really lets you see the world as your customers see it. In the moment, in the right context, at the right time. Most other techniques rely on some level of recall, but diary studies record customers’ opinions and feelings […]

Digital diaries: Join your customer on their journey
Case study

Along for the journey with BAE Systems

Along for the journey with BAE Systems Tools used Multi-channel surveys  Online and offline data collection  Tailored data reports  Hierarchy management  When security and aerospace company BAE Systems wanted to better understand their new starters’ experiences, we were on hand to help. The challenge Getting to know their new people better  BAE Systems needs to hire, train and keep the best possible people – after all, the firm’s […]

Along for the journey with BAE Systems