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Next-gen research reporting: How to choose the right tech to help you tell your data stories In a sea of visualization tools, we get lost choosing the best tools to meet our needs. So how can you decide when to use business intelligence tools and when to use market research-specific tools? Join us and Alexander […]
CX success is all about delivering the right experience to the right people at the right time with the right message and right content. It is a multi-faceted and challenging process that requires a lot of knowledge and partnership with your audiences.
To be a successful CX professional you need to have multiple attributes. We explore what it takes to be the best in the business of customer experience.
Forsta SmartHub Capture, analyze and respond to customer feedback in real-time from a single, centralized hub. For the first time, you can easily capture and map all customer data from all your customer touchpoints into an intelligent hub. By moving beyond survey results and adding customer data such as call center interaction, social media and […]
There is a range of effective methods used to conduct market research. Discover you can conduct your own research based on your specific needs.
A customer journey map presents a visual representation of the steps your customers take when engaging with your company. Discover more here.
A customer journey map presents a visual representation of the steps your customers take when engaging with your company. Discover more here.
There are many types of customer feedback that can be applied in different ways. Discover our 7 favorite types that you can use to collect feedback.
Every business should strive to improve its Net Promoter Score. We’ve compiled 7 of our favorite strategies for improving your net promoter score.
Behavioral insights help you understand what customers do so you can make decisions about what the business should do. It’s that simple. Or it would be if it weren’t for the enormous complexity of behaviors and how they interact with each other. That’s why this discipline has become so important, especially since the exponential lift in digital interactions these past few years.
