AI-powered solution gives insurance companies real-time listening, automated workflows, and tailored dashboards to detect risk, recover faster, and improve policyholder experience Press Ganey Forsta, the leading provider of experience measurement, data analytics, and insights that help companies better understand and serve their customers, employees, and stakeholders, has launched Insurance HX, a unique, purpose-built experience solution…
trust in banking,customer experience in financial services,human-centered cx,digital banking trust,financial services CX,banking personalization
AI ethics
Personalization is expected. AI is everywhere. Loyalty is fragile. And trust? It’s make-or-break. In this exclusive webinar, we unveil the results of Forsta and Watermelon’s newest study: a dual-market, multi-generational snapshot of what consumers really want from the brands they bank with and buy from. The findings expose critical truths: trust is the #1 decision…
In a world drowning in data, only the clearest stories rise to the surface. This webinar brings together industry expert Mike Stevens and a panel of seasoned Forsta clients to uncover how research visualizations don’t just explain the past—they shape the future. Together, we’ll explore where visual storytelling is going next. From AI-assisted insight delivery…
Global Press Ganey Forsta survey reveals most consumers are willing to share personal data for better experiences, but few trust brands to use it responsibly Press Ganey Forsta, the leading provider of experience measurement, data analytics, and insights that help companies better understand and serve their customers, employees, and stakeholders, today released The CX trust…
The CX trust deficit: Loyalty at risk in the digital age Customer trust is eroding, and loyalty is slipping through the cracks. Today’s consumers face a digital world filled with promises, but too often brands fail to deliver. AI is reshaping service. Data privacy is under the microscope. Personalization is expected. And if these demands…
Connect all your experience data Quickly move from insight to action So you’re ahead of what’s next Speak with an expert Watch video One AI-powered human experience platform. Built on the deepest industry expertise. Experts who know your world Your industry is our industry. It’s our domain expertise that gives you unmatched technology and guidance…
VoC mistakes to avoid,voice of customer program,VOC transformation,customer experience strategy,how to use customer feedback effectively,Forsta VoC platform,improving voice of customer programs,voice of customer mistakes to avoid
Diary studies
Integration brings focus groups, interviews, and ethnographic research together in one seamless solution Press Ganey Forsta, the leading provider of experience measurement, data analytics, and insights that help companies better understand and serve their customers, employees, and stakeholders, today announced expanded capabilities in Digital Diaries, now including built-in online focus groups. Digital Diaries is a…
RS Group reimagined its Voice of Customer (VoC) program with Forsta, shifting from static reporting to adynamic, insights-led engine for transformation. Through embedded digital feedback and strategic consulting, RS improved business performance and elevated CX maturity across the organization. Tools used Forsta Plus Forsta Action Management Forsta Text Analytics
insurance customer experience,customer service,insurance industry,customer journey,customer data
data democratization
CX programs have evolved, but are they evolving fast enough to meet business expectations? Join Forsta for a candid conversation on how leading financial services brands are using mature customer listening programs not just to gather feedback, but to activate it—powering decisions, breaking silos, and driving measurable change across the enterprise. You’ll learn: Why breaking…
insight story,visualization
Insurance HX: Listening smarter, acting faster Customer expectations are evolving and insurance providers are feeling the pressure. Policyholders want digital ease and personal connection. They expect fast, intuitive service and trustworthy support. Meanwhile, traditional CX programs built on lagging feedback and long surveys just can’t keep pace. It’s time to rethink listening. Insurance HX is your new blueprint for experience success….
How a prominent insurer used Forsta to move from collecting data to driving enterprise-wide change—faster, smarter, and with a more human touch. Tools used Forsta Plus Forsta Action Management Forsta Text Analytics
From concept testing to measures of employee engagement, customer experience and brand DNA measurement, Ad Hoc Research is far more than a research agency. They are recognized for their tailored research solutions to meet the specific needs of global, national, and provincial clients. The challenge Off-the-shelf solutions won’t cut it. Ad Hoc’s competitive edge lies…
CX dashboards,customer experience dashboards,voice of customer dashboards,actionable dashboards,customer insights dashboards,customer journey analytics,CX metrics