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AI agents simplify dashboards into actionable storytelling

AI agents simplify dashboards into actionable storytelling Content AI agents are here, ready to help you serve up the perfect insights morsel for your audience. Stakeholders may be judging your methodology. But they are certainly judging what they can see. They’re judging your speed and your slides. They don’t see the careful sampling or the hours you spent cleaning verbatims. They see the headline, judge at one chart, and make a sweeping […]

Customer experience

Connected listening ecosystems: A 6 step-by-step framework

Content You’re not short on feedback. Surveys, chats, reviews, call transcripts, social posts, everywhere you look you’ll find it. Feedback floods in through every channel, touchpoint, and team across your brand. That’s the reality most organizations face before they ever build connected listening ecosystems. The main issue lies in most of this wealth of context […]

News

St. Luke’s Medical Center adopts Forsta’s HX Platform to elevate human experience across the care journey

St. Luke’s Medical Center adopts Forsta’s HX Platform to elevate human experience across the care journey [MANILA, PHILLIPINES, FEB. 26, 2026] – St. Luke’s Medical Center, one of Asia-Pacific’s most trusted and innovative healthcare institutions, has selected the HX Platform, from Forsta, a Press Ganey company, to transform how the organization listens, understands, and acts on the voice of patients, families, and healthcare workers. The adoption […]

Ebook

Agentic AI: Your personal research assistant

Agentic AI: Your personal research assistant Agentic AI: Your personal research assistant Three years on since the launch of consumer-facing Large Language Models (LLMs), and the AI conversation has travelled from amazement to business function. The initial launch was thrilling; the future is still tantalizingly close with new developments every month, and nowhere is the […]

News

Storage King chooses Forsta to drive ROI through a holistic customer journey view

Storage King chooses Forsta to drive ROI through a holistic customer journey view Storage King leverages the HX platform’s AI capabilities to consolidate customer feedback and drive positive change across 200+ locations [SYDNEY, AUSTRALIA, FEB. 19, 2026] – Forsta, a Press Ganey company, today announced that Storage King, one of Australia and New Zealand’s leading self‑storage providers, has selected the Human Experience (HX) Platform to power the next stage of its customer […]

Customer experience

8 Top CX listening challenges and how to solve them

Content Customer expectations are rising. And CX listening challenges are putting traditional approaches to the test. People move fast, skip surveys, and share feedback on their own terms — and they often do it in places brands don’t own like public reviews, social platforms, and peer communities that shape perception long before a customer ever […]

Ebook, White paper

2026 Retail consumer study

2026 Retail consumer study 2026 Retail consumer study 2026 Retail consumer study AI is no longer a novelty. It’s shaping how people shop and who they trust. This past holiday season marked a turning point. AI moved from behind-the-scenes technology to a front-row role in the customer journey. Shoppers relied on AI to get ideas, […]

Webinar

AI in retail CX: What shoppers expect and where brands must adapt

AI in retail CX: What shoppers expect and where brands must adapt Webinar synopsis: AI is reshaping the retail customer experience, but consumer trust, adoption, and expectations aren’t evolving at the same pace. Based on findings from Forsta’s latest Retail Pulse research, this webinar explores how shoppers are actually using AI today, where it’s adding […]

Quantitative research

How human experience gives researchers a competitive edge

How human experience gives researchers a competitive edge Content AI has transformed the research industry. Tasks that once took days now take minutes. Automation and AI have removed friction from scripting, fielding, and reporting. And with every new tool promising even more automation, challenges are shifting. And the uncomfortable thought arises: When everyone has access to the same AI, what differentiates you as a researcher? […]

News

Narrative HX to turn unstructured feedback into fast, actionable insight

Narrative HX to turn unstructured feedback into fast, actionable insight AI-powered text analytics solution builds custom models in minutes accelerating time-to-insight across industries Forsta, a leading provider of experience measurement, data analytics, and insights, has launched Narrative HX, an AI-powered solution for unstructured feedback analysis. Narrative HX turns raw feedback into structured insights—highlighting common pain points, signals of trust or concern, and the factors driving customer decisions—and delivers […]