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Case study

Case study

Giving eBay the human touch to compete with Amazon

Giving eBay the human touch to compete with Amazon Tools used Customizable surveys Digital interviewing Data analytics Personalized dashboards We gave eBay a way of combining hard data with face-to-face discussions. So they could relate better to the real people behind their sellers, bidders and buyers. The challenge How do you compete with the might of Amazon as […]

Giving eBay the human touch to compete with Amazon
Case study

Along for the journey with BAE Systems

Along for the journey with BAE Systems Tools used Multi-channel surveys   Online and offline data collection   Tailored data reports   Hierarchy management  When security and aerospace company BAE Systems wanted to better understand their new starters’ experiences, we were on hand to help. The challenge Getting to know their new people better  BAE Systems needs to hire, train and keep the best possible people – after […]

Along for the journey with BAE Systems
Case study

Giving a tiny CX team the tools to bring in big results

Giving a tiny CX team the tools to bring in big results Tools used Multi-channel surveys   Online and offline data collection   Text analysis   Hierarchy management  PennyMac’s two-person CX team is entirely responsible for pinpointing the places where they can improve their service. So they needed a platform that could lighten their load.  The challenge How can you […]

Giving a tiny CX team the tools to bring in big results
Case study

Learning to speak Culturati’s language

Learning to speak Culturati’s language Tools used Survey design   Panel management   Multiple languages module   Go Mobile App  Market research firm Culturati needed to keep their mobile-using survey participants engaged – in English and Spanish.  The challenge Making surveys work in two languages – and on the go  Culturati knew how important the Hispanic market was for their research. They’d already built a Spanish-speaking panel – but […]

Learning to speak Culturati’s language