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Case study

Case study

Helping Kantar Media cut through the noise

Helping Kantar Media cut through the noise Tools used Deck creation Infographic dashboards PowerPoint batch reporting When research firm Kantar Media wanted to strip away the excess to give clients the insights they need, they came to us for help.   The challenge Saying goodbye to death by data Kantar Media’s clients wanted more. They wanted insights they could easily […]

Helping Kantar Media cut through the noise
Case study

Bringing M/A/R/C the best of both worlds

Bringing M/A/R/C the best of both worlds Tools used Deck creation Analytics Infographic dashboards Marketing research firm M/A/R/C needed a tool that was up to the demands of complex data and intuitive enough for non-programmers to use. We had the software to help.  The challenge Joining hundreds of data points, fast M/A/R/C’s brand-tracking research was time-consuming and complicated. The company had to deal with moving averages, weighted […]

Bringing M/A/R/C the best of both worlds
Case study

Understanding today’s families – and how to market to them

Understanding today’s families – and how to market to them Tools used Blended research approach  Video testimonials   Quantitative survey  Qualitative exercises  Research company The Family Room knew families had changed. But what does that mean about how they buy – and how marketers should talk to them? We stepped in with the tech to help.  The challenge Measuring […]

Understanding today’s families – and how to market to them
Case study

Replicating the successes of a sales team’s top dogs

Replicating the successes of a sales team’s top dogs Tools used EX customized surveys  Advanced analytics for online and offline reporting  Individualized, tailored reports   Integration with 1/3rd party platforms  Pet care giant Mars wanted to create a training program that could majorly boost their salespeople’s performance. But they didn’t want a ‘one size fits all’ – they wanted to understand […]

Replicating the successes of a sales team’s top dogs
Case study

Getting AcuPOLL’s data down to a science

Getting AcuPOLL’s data down to a science Tools used Survey design Panel management Feedback & data collection Studio reporting modules How Forsta is helping research company AcuPOLL keep challenging the status quo. The challenge Helping AcuPOLL’s innovate, at speed AcuPOLL had a task at hand: to bring in-depth, tailored insights to its diverse range of clients – all at a […]

Getting AcuPOLL’s data down to a science
Case study

Giving Best Buy the instant insights to keep customers safe during the pandemic

Giving Best Buy the instant insights to keep customers safe during the pandemic Tools used Multi-touchpoint CX surveys  Live dashboards  Real time action alerts  Advanced data analytics  Covid-19 turned customer service on its head. With help from Forsta, Best Buy was one of the best in its industry at being fast and flexible to keep customers safe and satisfied.  The […]

Giving Best Buy the instant insights to keep customers safe during the pandemic
Case study

More time for Comscore. More confidence for clients.

More time for Comscore. More confidence for clients. Tools used Deck creation Cross tabulation Infographic dashboards Audience and advertising measurement firm Comscore needed our help to save time – without sacrificing on data quality. The challenge Helping Comscore balance speed with depth  Comscore needed two things. First, a way to pick up the pace of processing and […]

More time for Comscore. More confidence for clients.
Case study

Giving eBay the human touch to compete with Amazon

Giving eBay the human touch to compete with Amazon Tools used Customizable surveys Digital interviewing Data analytics Personalized dashboards We gave eBay a way of combining hard data with face-to-face discussions. So they could relate better to the real people behind their sellers, bidders and buyers. The challenge How do you compete with the might of Amazon as […]

Giving eBay the human touch to compete with Amazon
Case study

Along for the journey with BAE Systems

Along for the journey with BAE Systems Tools used Multi-channel surveys   Online and offline data collection   Tailored data reports   Hierarchy management  When security and aerospace company BAE Systems wanted to better understand their new starters’ experiences, we were on hand to help. The challenge Getting to know their new people better  BAE Systems needs to hire, train and keep the best possible people – after […]

Along for the journey with BAE Systems
Case study

Giving a tiny CX team the tools to bring in big results

Giving a tiny CX team the tools to bring in big results Tools used Multi-channel surveys   Online and offline data collection   Text analysis   Hierarchy management  PennyMac’s two-person CX team is entirely responsible for pinpointing the places where they can improve their service. So they needed a platform that could lighten their load.  The challenge How can you […]

Giving a tiny CX team the tools to bring in big results