- Deck creation
- Infographic dashboards
- CX and EX management
- PowerPoint batch reporting
CSBA needed a dashboarding platform that would free them up to spend more time with clients. Our software was at the ready.
Less time writing, more time talking
Market research business CSBA wanted to spend less time writing reports, and more time with clients. The company runs benchmarking programs that need a lot of in-depth reporting, and a lot of time to divide findings into different categories. How could our software give them more time with clients, so they could understand and use the information in their reports?
Getting the right data to the right people
It was time for CSBA to get useful data into the hands of people working directly with products – their clients and those clients’ employees. Our platform could help them do that. With its flexible reporting tools and sophisticated market research functions, our dashboard software was the right fit.
Boosting satisfaction scores by 9% in a year
With three major benchmarking programs running, CSBA has helped its clients reap rewards, fast. One program in the energy space, with eight major organizations taking part, saw satisfaction scores from new connections rise by 9%, from 6.7 to 7.3 in 12 months.
CSBA thinks that increase is because, thanks to our tools, they can now quickly get the right data to the right people– rather than spending ages putting a PowerPoint report together.
different pension funds
More customer stories
Customer Experience (CX) insights in a class of their own Customer Experience (CX) insights in a class of their own How Forsta helps global education group Cognita learn from the voices that matter to its multiple schools. Contents Introduction How Forsta helps global education group Cognita learn from the voices that matter to its multiple […]
Bernstein Research Group brings human connections to life with digital tech Tools used Bernstein Research Group has helped hundreds of brands gain valuable insight into their users and target customers to help refine products, positionings, or business plans. Founder Betsy Bernstein, an expert moderator and qualitative researcher, has been a market research (MR) industry leader […]
The AA goes the extra mile for their customers Tools used The Automobile Association (AA) is a British motoring association founded in 1905, and provides vehicle insurance, driving lessons, breakdown cover, loans, motoring advice, road maps and other services. As the largest and one of the oldest motoring associations with over 12M members, the AA […]
Get industry insights that matter,
delivered direct to your inbox