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Thought leadership

Winning strategies for research agencies: Process automation and efficiency

Winning strategies for research agencies: Process automation and efficiency Market research is a mature industry with robust methods and effective quality controls. In recent years, however, agencies have encountered a version of the innovator’s dilemma [1] – in which established suppliers are subject to competitive pressures by new entrants. The explosive growth in research technology has been […]

Winning strategies for research agencies: Process automation and efficiency
News

Forsta enhances data visualization and reporting capabilities on its SaaS platform

Forsta enhances data visualization and reporting capabilities on its SaaS platform to further support the market research and CX insights industries New features unveiled to better integrate data visualisation tools NEW YORK, OSLO, Norway and LONDON, OCTOBER 7, 2021 Forsta, the leading Customer Experience and Research Technology company, today announced updates to its award-winning data visualization SaaS platform for the […]

Forsta enhances data visualization and reporting capabilities on its SaaS platform
Ebook

The definitive guide to effective online surveys

The definitive guide to effective online surveys Surveys have been employed as a way to gather information about people’s behaviors and preferences. Businesses, academia, and the government use them to guide policy decisions, develop new products, or improve service offerings in the form of opinion polls, to test ads, or track key performance indicators (KPI). […]

The definitive guide to effective online surveys
Video

CX expert series: Donna Kempster – Computacenter

CX expert series: Donna Kempster – Computacenter Computacenter is a leading independent provider of IT infrastructure services, enabling users and their business in a digital world. They advise organizations on IT strategy, implement the most appropriate technology, optimize its performance, and manage customers’ infrastructures. In this video, Donna Kempster of Computacenter provides her advice on […]

CX expert series: Donna Kempster – Computacenter
Ebook

Diving deeper: CX analytics explained

Diving deeper: CX analytics explained Wouldn’t it be lovely if your business had a crystal ball that would tell you what the future holds and how to improve it? With that information, you could plan the most effective steps to drive revenue or beat out the competition. Unfortunately, there are no crystal balls in business. […]

Diving deeper: CX analytics explained