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Case study

Cruising Wyndham Destinations Asia Pacific’s customers to cloud nine

Cruising Wyndham Destinations Asia Pacific’s customers to cloud nine  Tools used Survey design and distribution  Customizable dashboards  Action management  Text analytics  How our software helped Wyndham Destinations Asia Pacific rise from “gut feel” to hard stats.  The challenge Steering a big ship makes clear data a must  Wyndham Destinations Asia Pacific quickly became the biggest […]

Cruising Wyndham Destinations Asia Pacific’s customers to cloud nine
Case study

Unlocking data for Yonder Data Solutions’ clients

Unlocking data for Yonder Data Solutions’ clients Tools used Deck creationData repositoryCross tabulationInfographic dashboardsPowerPoint catch reporting  Yonder Data Solutions’ clients were clamoring for new, better ways to see and play with their data. Only one platform was up to the task. The challenge How to visualize and analyze? Yonder Data Solutions’ clients were data experts with high demands. They […]

Unlocking data for Yonder Data Solutions’ clients
Quantitative research

Overcoming data quality challenges with AI

Overcoming data quality challenges with AI AI: The rising data quality champion  As a market research pro you’re making sense of the data mine. But when it’s messy, incomplete, or just plain unreliable, time can be a significant roadblock. Enter artificial intelligence (AI). Your companion when transforming chaos into clarity and delivering insights that drive […]

Overcoming data quality challenges with AI
Customer experience

8 practical steps to achieve CX success

CX success is all about delivering the right experience to the right people at the right time with the right message and right content. It is a multi-faceted and challenging process that requires a lot of knowledge and partnership with your audiences.

8 practical steps to achieve CX success
White paper

5 Steps to success: Voice of the Customer

5 Steps to success: Voice of the Customer Creating a positive and consistent customer experience across multiple channels is one of the biggest challenges facing businesses today, and a solid Voice of the Customer program is core to meeting this challenge. Building such a program, however, is far from simple and failure to do it […]

5 Steps to success: Voice of the Customer
Customer experience

Top 8 benefits of customer retention

Top 8 benefits of customer retention What is customer retention? Customer retention is what organizations do to stop customers from churning or switching to a competitor. Increasing customer loyalty is a key goal of any business and contributes greatly towards sustainable growth. Despite this fact, and irrefutable evidence that existing customers are more valuable than […]

Top 8 benefits of customer retention