Home Resource Library Webinar The 3 secrets to activating your insights for exceptional human experiences

The 3 secrets to activating your insights for exceptional human experiences

The 3 secrets to activating your insights for exceptional human experiences

In today’s complex business environment, measuring ROI is just the beginning. The true challenge lies in turning those measurements into tangible impact.

Join us for our on-demand webinar, “The 3 secrets to activating your insights for exceptional human experiences,” where we unravel the dynamics of making your data work for you to deliver lasting change and ultimately create a human experience-oriented organization. During the 30-minute session, we’ll discuss how to:

  • Define and measure your commercial aims
  • Identify the experience drivers of revenue and performance
  • Realize value by empowering employees
  • Break the silos and take action

Speakers:

-Joana de Quintanilha – VP, Principal Analyst – Forrester

-James Elliott, Principal Consultant – Forsta

Case study

Global jewelry and accessories retailer ramps up online appointment revenue with optimized listings and landing pages

Global jewelry and accessories retailer ramps up online appointment revenue with optimized listings and landing pages Customer Experience (CX) insights in a class of their own How Forsta helps global education group Cognita learn from the voices that matter to its multiple schools. Contents Introduction Claire’s Global jewelry and accessories retailer ramps up online appointment […]

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Global jewelry and accessories retailer ramps up online appointment revenue with optimized listings and landing pages
Case study

Customer Experience (CX) insights in a class of their own

Customer Experience (CX) insights in a class of their own Customer Experience (CX) insights in a class of their own How Forsta helps global education group Cognita learn from the voices that matter to its multiple schools. Contents Introduction How Forsta helps global education group Cognita learn from the voices that matter to its multiple […]

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Customer Experience (CX) insights in a class of their own
Ebook

The operational leader’s guide to HX

The operational leader’s guide to HX The operational leader’s guide to HX Build systems and break silos Contents Introduction Build systems and break silos Introduction When you have a streamlined, customer- driven system of agile improvements, you can expect substantial returns. When you know how to get the best out of it, CX pays – […]

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The operational leader’s guide to HX