Customer experience

Webinar

The successful habits of CX professionals

The successful habits of CX professionals To survive as a professional in today’s world of tight budgets and limited resources you need to make sure you’re focusing on the right skills. What separates leaders from underachievers? What must the modern CX professional master to achieve their ambitions? We analyze what 435 professionals in the US […]

The successful habits of cx professionals
Data sheet

HX Catalysts: Social listening booster

HX catalysts Social listening booster Amplify the unheard truth in local reviews Social listening booster Your customers are talking about you everywhere. But are you listening? Are your survey response rates falling off a cliff in certain locations? Do you know what the difference is between each of your local markets? And how to maximize […]

Hx catalysts: social listening booster
Data sheet

HX Catalysts: Predictive NPS

HX catalysts Predictive NPS Scale up your CX program’s reach and impact Predictive NPS Do you know how satisfied 100% of your customers are? Can you pinpoint your detractors and promoters? Are you personalizing each touchpoint? Are you using your CX insights to reduce customer churn? Are you making the most of your up-sell and […]

Hx catalysts: predictive nps
Podcasts

Episode 05: Sean Albertson | Charles Schwab

HX SUPERHEROES PODCAST Episode 05: Sean Albertson | Charles Schwab Tune in to this episode wherever you get your podcasts. If you found this episode insightful please like and subscribe. Activating CX culture: How Charles Schwab brought client-first focus to the entire organization  Sean Albertson, Head of Client Experiment Measurements and Analytics at Charles Schwab, […]

Episode 05: sean albertson | charles schwab
Case study

Game on: How Ray White boosted CX engagement

Game on: How Ray White boosted CX engagement Tools used Ray White, a family-owned Australian real estate group, recognized that after 9 years their Customer Experience (CX) program needed an update. The challenge The market leader, with over 1,000 offices and 6,700 sales agents across APAC, holds customer centricity as a core value. And the […]

Game on: how ray white boosted cx engagement
Podcasts

Episode 04: Jaclyn von Oven | Best Buy

HX SUPERHEROES PODCAST Episode 04: Jaclyn von Oven | Best Buy Tune in to this episode wherever you get your podcasts. If you found this episode insightful please like and subscribe. Reinventing with purpose: The power of reimagining customer experiences at Best Buy In our latest HX Superheroes episode, we had the pleasure of hosting […]

Episode 04: jaclyn von oven | best buy
Data sheet

HX Catalysts: Competitive Benchmarking

HX catalysts Competitive Benchmarking Size yourself up, so you can step beyond. Competitive Benchmarking What if standing out in a crowded marketplace was simple? What if you could outsmart your biggest rival? What if you could devise a strategy to surpass them? With Forsta, you can You’ll also get: How it works Check out our […]

Hx catalysts: competitive benchmarking
Data sheet

HX Catalysts: Insight Activator

HX catalysts Insight Activator Accelerate your time from insight to improvement. Insight Activator Are you truly improving customer experience, or just spinning your wheels? Do you know who’s leading change? Is the change happening fast enough? Is your organization open to new ideas and real innovation? Forsta Insight Activator helps you deliver real change throughout […]

Hx catalysts: insight activator
Data sheet

HX Catalysts: Digital Excellence

HX catalysts Digital Excellence Turn digital journeys into real-time insights. Digital Excellence Ask the right questions, at the right time. Are you missing key steps on customers’ digital journey? Do you really know how they feel in the moments that matter? Can you survey across all your channels? Forsta’s Digital Excellence gives you the power […]

Hx catalysts: digital excellence