The local experience: How customer experiences are redefining local marketing online and offline Your customer’s experience with your brand begins the moment they are in need of your products or services. Often this takes place well before they ever visit a physical location in the search results. If you’re not positioned well for these critical […]
HX SUPERHEROES PODCAST Episode 04: Jaclyn von Oven | Best Buy Tune in to this episode wherever you get your podcasts. If you found this episode insightful please like and subscribe. Reinventing with purpose: The power of reimagining customer experiences at Best Buy In our latest HX Superheroes episode, we had the pleasure of hosting […]
HX catalysts Competitive Benchmarking Size yourself up, so you can step beyond. Competitive Benchmarking What if standing out in a crowded marketplace was simple? What if you could outsmart your biggest rival? What if you could devise a strategy to surpass them? With Forsta, you can You’ll also get: How it works Check out our […]
HX catalysts Insight Activator Accelerate your time from insight to improvement. Insight Activator Are you truly improving customer experience, or just spinning your wheels? Do you know who’s leading change? Is the change happening fast enough? Is your organization open to new ideas and real innovation? Forsta Insight Activator helps you deliver real change throughout […]
HX catalysts Digital Excellence Turn digital journeys into real-time insights. Digital Excellence Ask the right questions, at the right time. Are you missing key steps on customers’ digital journey? Do you really know how they feel in the moments that matter? Can you survey across all your channels? Forsta’s Digital Excellence gives you the power […]
The business value of CX Crack the code to profitable CX A Customer Experience (CX) program with business impact isn’t a nice-to-have. It’s a must-have. But not every program is built that way. But when you deliver CX with tangible change, you create opportunities for more: more growth, more retention, more revenue, and more profit. […]
The business value of CX: How to design a program that delivers Discover how to design and implement a customer experience (CX) program that delivers measurable business outcomes. Phil Durand, Principal Consultant and James Elliott, Executive Practitioner, discuss practical strategies to align your CX program with commercial objectives, specific tactics to support cross-organizational initiatives, and how […]
HX SUPERHEROES PODCAST Episode 03: Dilip Bhatia | Lenovo Tune in to this episode wherever you get your podcasts. If you found this episode insightful please like and subscribe. How to build a customer-centric business culture Dilip Bhatia is the Chief Customer Experience Officer and Vice President of User and Customer Experience at Lenovo. In […]
Forsta Studio Canvas Your data, your story What if you could tell your data story effortlessly? Pick relevant data and emphasize key points with relatable imagery to enchant your audience. Forsta Studio Canvas puts the pen in your hand, so you can produce perfectly configured reports, effortlessly. Create professional-looking reports that go beyond standard bar […]
hx catalysts Customer Journey Mapping Join the dots on your customer journeys Do you really know your customers? Can you put your finger on their changing expectations, emotions, and goals? Do you know why they buy? Or why they don’t? Are you empowered to deliver the effortless experience your customers demand? With Forsta you can: […]
