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Leader in Gartner® Magic Quadrant™ for Voice of the Customer

Human Experience: A new era for experience & research technology

Trusted by over 2,500 customers, in over 100 countries

Customer experience, News

Forsta and Rio SEO combine to provide technology solutions spanning the entire customer journey, from discovery to purchase to brand reputation & advocacy  

Forsta and Rio SEO combine to provide technology solutions spanning the entire customer journey, from discovery to purchase to brand reputation & advocacy   Newly merged business will power Local Experience (LX) solutions that bring together Local Marketing and Customer Experience (CX) technology  NEW YORK – July 26, 2022 – Forsta, the global leader in customer experience (CX), employee […]

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Forsta and Rio SEO combine to provide technology solutions spanning the entire customer journey, from discovery to purchase to brand reputation & advocacy  
Webinar

Make the complex simple

Make the complex simple Surveys with Forsta Plus are easy to create and deploy and deliver engaging respondent experiences. Learn more about our complete end-to-end solution for your survey projects, of any size and complexity. With Forsta Plus, you’ll get– Comprehensive design, deployment and delivery of your survey projects– Reliable management of all reporting requirements– […]

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Make the complex simple
News

Press Ganey advances technology via acquisition of Forsta, a global leader in Market Research, Customer Experience and Employee Experience

Press Ganey advances technology via acquisition of Forsta,A global leader in Market Research, Customer Experience and Employee Experience Forsta, a Leader in the 2021 Gartner® Magic Quadrant™ for Voice of the Customer, will gain scale and investment to further accelerate product innovation  BOSTON AND LONDON (April 27, 2022) — Press Ganey, renowned leader in patient, […]

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Press Ganey advances technology via acquisition of Forsta, a global leader in Market Research, Customer Experience and Employee Experience
Webinar

Take your reporting into the future with Forsta

Take your reporting into the future with Forsta Who is Forsta? How did we get here? And where could you go with us? Our demo of Forsta Visualizations will give you a glimpse of how we can help you deliver reports 40% quicker. From easy-to-use online dashboards to exciting PowerPoints, we’re here to help you […]

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Take your reporting into the future with Forsta
White paper

Introducing the future of Experience & Research technology

The future is human HX is the full story of your audiences Gathered in multiple ways Brought to life as broad patterns and personal pictures Shared and understood across your organisation Used to improve performance, and build long-lasting relationships What’s included? 40+ pages of insights for anyone leading or driving customer experience, insights or research efforts: Learn how to develop […]

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Introducing the future of Experience & Research technology
Case study

Giving eBay the human touch to compete with Amazon

Giving eBay the human touch to compete with Amazon Tools used Customizable surveys Digital interviewing Data analytics Personalized dashboards We gave eBay a way of combining hard data with face-to-face discussions. So they could relate better to the real people behind their sellers, bidders and buyers. The challenge How do you compete with the might of Amazon as […]

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Giving eBay the human touch to compete with Amazon
Ebook

Diving deeper: CX analytics explained

Diving deeper: CX analytics explained Wouldn’t it be lovely if your business had a crystal ball that would tell you what the future holds and how to improve it? With that information, you could plan the most effective steps to drive revenue or beat out the competition. Unfortunately, there are no crystal balls in business. […]

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Diving deeper: CX analytics explained
Case study

Plugging the holes with B2B International in Wolseley’s customer journey

Plugging the holes with B2B International in Wolseley’s customer journey Tools used Survey design   Feedback and data collection Genius and computer assisted telephone interviewing  B2B selling can be a brutally competitive business. Our Forsta platform gave B2B International the insights to gain an edge with one of their clients, Wolseley UK.   The challenge How to stand out with high […]

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Plugging the holes with B2B International in Wolseley’s customer journey

The Forsta platform

The most powerful, flexible, connected, and most reliable experience & research tech platform. Forsta transcends methodological and data silos. All human experience is here.

Gather

If it’s insightful, it’s measurable. Use customizable surveys to seek insight from any audience – from small teams to global communities. Take the data you need from any touchpoint or channel.

Analyze

Bring all your data onto a single platform. So you can see the stories behind the statistics. Use advanced analytics tools to search, sort and filter in whatever way gets you to the answers you need.

Visualize

Put your insights onscreen. Effortlessly. Forsta lets you easily craft all the presentations, reports, infographics and graphs you need. So you can deliver your data as a complete, compelling story.

Act

When the insights are in, make them count. Get the right information to the right people so they can take the right action. Use automation tools to make it instant and effortless.

OUR CUSTOMERS

Trusted by over 2,500 customers,
in over 100 countries.

Case study

Putting Heathrow on a flight path to discovery

Putting Heathrow on a flight path to discovery Tools used Deck creation Data repository Cross tabulation Infographic dashboards PowerPoint batch reporting Heathrow is Europe’s largest airport. And it collects a lot of information. It interviews 500,000 of the nearly 80 million passengers* who come through its gates every year. Analysing that much data might seem like an impossible […]

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Putting Heathrow on a flight path to discovery
Webinar

Best Buy business success despite the global pandemic

Best Buy Business Success Despite the Global Pandemic Covid changed so many things in our world beginning in March 2020. Among them, it changed when we could leave our homes, where we went when we did, how we purchased what we needed to live, and how all this was delivered to us. In this webinar, we […]

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Best Buy business success despite the global pandemic

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