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Case study

The secret to happier customers with Bupa Global

The secret to happier customers with Bupa Global Tools used Interactive dashboards Action management Consulting services Text analytics How our software helped healthcare insurance specialist Bupa Global meet its ambitions and the needs of its customers worldwide. The challenge Taking our relationship with Bupa Global to the next level We were already working together on […]

The secret to happier customers with Bupa Global
News

Forsta shields against hackers and eradicates ghost completes with new S2S connection

Forsta shields against hackers and eradicates ghost completes with new S2S connection August 27, 2024 LONDON — Leading market research technology developer Forsta has collaborated with top industry sample providers to eradicate fraudulent ‘ghost completes’ by launching a server-to-server (S2S) connection in Forsta Surveys, formerly known as Decipher. The new software ensures that survey findings […]

Forsta shields against hackers and eradicates ghost completes with new S2S connection
White paper

The successful habits of CX professionals

White Paper The successful habits of CX professionals The cat’s out of the bag. We couldn’t keep it a secret anymore.   We’ve gathered insights from 435 professionals acing the CX game and we’re ready to share them with you.   Everything from practical habits and tactical tips to proven strategies is included in The […]

The successful habits of CX professionals
Ebook

The definitive guide to effective online surveys

The definitive guide to effective online surveys Surveys have been employed as a way to gather information about people’s behaviors and preferences. Businesses, academia, and the government use them to guide policy decisions, develop new products, or improve service offerings in the form of opinion polls, to test ads, or track key performance indicators (KPI). […]

The definitive guide to effective online surveys
Infographic

3 Steps guide for better research data quality

3 Steps guide for better research data quality Good insight relies on good data. Yet we aren’t always convinced we’ve collected good quality data. In particular sample quality is an on-going concern, with nearly half of researchers citing it as a primary frustration in our annual Research Trends study. So, what can be done to […]

3 Steps guide for better research data quality
Ebook

The ultimate guide to Customer Experience strategy

The ultimate guide to Customer Experience strategy 7 secrets at a glance Build executive support  Strategize and plan  Get organized  Lose the silos  Communicate  Add Voice of the Employee  Act fast and innovate  How to optimise your customer experience strategy – the 7 secrets   What is a customer experience strategy?  It’s where you lay out […]

The ultimate guide to Customer Experience strategy
Ebook

The definitive guide to designing mobile surveys

The definitive guide to designing mobile surveys According to Pew Research (1) a majority of U.S. consumers own multiple digital devices (desktop/laptop computer, tablet, and smartphone) and they seamlessly move from one platform to another as a part of their everyday lives. It is common for consumers to start an online shopping experience on a […]

The definitive guide to designing mobile surveys
White paper

On-the-go with Forsta: A guide to our mobile solutions

On-the-go with Forsta: A guide to our mobile solutions What was the very first thing you did this morning? Think back to the moments before your morning coffee and maybe before you even got out of bed. Don’t remember? Perhaps this will help. For many of us, 50% of smartphone owners to be exact, the […]

On-the-go  with Forsta: A guide to our  mobile solutions
Podcasts

Episode 08: Sven Gierlinger | Northwell Health

Forsta HX Superheroes
Forsta HX Superheroes
Episode 08: Sven Gierlinger | Northwell Health
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HX SUPERHEROES PODCAST Episode 08: Sven Gierlinger | Northwell Health Tune in to this episode wherever you get your podcasts. If you found this episode insightful please like and subscribe. Apple Spotify YouTube Can a patient transform the healthcare industry? When it comes to healthcare, the patient experience goes beyond just the physical. Sven Gierlinger, Chief Experience Officer at Northwell Health, is the vanguard […]

Episode 08: Sven Gierlinger | Northwell Health
Case study

Passion sparks action: F’inn champions mental health

Passion sparks action: F’inn champions mental health Passion sparks action: F’inn champions mental health Download case study Using innovative tools and rigorous data, F’inn and Forsta shine a light on mental health challenges in America F’inn, a US based insights consultancy, didn’t just want to study mental health—they felt compelled to act. They knew exactly […]

Passion sparks action: F’inn champions mental health