How data democratization transforms insights
Data doesn’t always speak for itself. It needs a translator. A conductor. A storyteller. And that’s exactly what Visualizations in Research HX is built to be.
How to get your insight story to stick
Content Let’s start with the bad news. You can have the best research in the world, beautifully designed, meticulously analyzed, filled with smart observations and it still might not make an impact. Now, that’s not because your insights aren’t valuable; it’s because too often, they get lost in translation. The visualizations don’t connect. The dashboard’s […]
Creating CX dashboards that empower, engage, and drive results
Content In today’s digital workplace, employees are already juggling multiple platforms, logins, and dashboards—each vying for attention. If a dashboard isn’t intuitive, relevant, or clearly valuable, it becomes just another tab to ignore. And with shrinking attention spans and pressure to act fast, end users need more than just data—they need CX dashboards that are […]
Humans not AI: Why misperceptions might be your most valuable insight yet
Content You’re in the business of understanding people. Not just what they say but what’s going on under the surface. And one of the most fascinating ways to get there? Misperceptions. Looking at the difference between what people think they know and what they actually know. It’s an idea that’s been gaining traction in the […]
Qualitative research, upgraded: Quantitative scale with AI
Data doesn’t always speak for itself. It needs a translator. A conductor. A storyteller. And that’s exactly what Visualizations in Research HX is built to be.
Research HX deep dive: Visualizations
Data doesn’t always speak for itself. It needs a translator. A conductor. A storyteller. And that’s exactly what Visualizations in Research HX is built to be.
Operationalizing CX: Making change happen beyond the insights
Content CX has a measurement problem, but not the one you think. There’s more data than ever: NPS charts, CSAT dashboards, comment tags, real-time alerts, and more. And yet real change is still moving at a glacial pace. We’ve built machines to measure the customer. We just haven’t figured out how to move for them. […]
Understanding Net Promoter Score (NPS) and its importance in CX
Content Would your customers recommend you, or warn others to stay away? Every piece of feedback your business receives counts, and in a landscape where only 27% of customers trust online reviews more than peer recommendations, understanding your Net Promoter Score (NPS) could be the difference between growth and churn. Today’s market is ultracompetitive; understanding […]
The 5 moves that make-or-break research tech rollouts
The 5 moves that make-or-break research tech rollouts Buying brilliant technology is only the start of the battle. If your purchasing process includes all the right steps, you’ll be head and shoulders above most buyers. But most teams skip one crucial thing during research tech rollouts. And that’s where things fall apart. Selling it internally […]
Press Ganey Forsta Appoints Luke Williams as Chief Customer Experience and Research Officer
Press Ganey Forsta Appoints Luke Williams as Chief Customer Experience and Research Officer Press Ganey Forsta, a leading provider of experience measurement, data analytics, and insights, today announced the appointment of Luke Williams as Chief Customer Experience and Research Officer. Williams will lead enterprise customer experience and research strategy, reporting directly to Kyle Ferguson, CEO […]
