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Employee experience

Employee experience

What is Voice of the Employee?

They say it’s all about the customer. But is it really? What about employees? Gathering the Voice of the Customer is vital for any organization, but the Voice of the Employee gives an equally important viewpoint. Understanding how your staff feels about your company can give you deep insights on what works and what doesn’t, what could be easily fixed and what could make life easier for them and for your customers.  

What is Voice of the Employee?
Customer experience, Employee experience

What is customer feedback and why is it important?

What is customer feedback and why is it important? What is customer feedback and why is it important  How do you know you’re doing everything you can to put your customers at the heart of your business? Simple… ask for customer feedback. Find out if your customer-centric efforts are worth the trouble and if they result in higher satisfaction and loyalty. Discover what’s really annoying to your customers and how can you resolve their issues to stop […]

What is customer feedback and why is it important?
Employee experience

What is Employee Experience & why is it important?

What is Employee Experience & why is it important? What is employee experience?  Now we’re on the other side of a global pandemic, the employer-employee relationship has changed forever. The ‘Great Resignation’ occurring across certain industries and job roles means companies are paying even more attention to employee experience (EX).  Organizations from enterprises to consultancies […]

What is Employee Experience & why is it important?