275 results found
Content Start with clear business and user goals Align the dashboard with customer journeys Choose metrics that connect journeys to outcomes Get stakeholder buy-in Create role-based dashboards Design for usability and storytelling Review-and-improve In today’s digital workplace, employees are already juggling multiple platforms, logins, and dashboards—each vying for attention. If a dashboard isn’t intuitive, relevant, […]
Content What is Net Promoter Score (NPS)? Why NPS matters for CX What is a “good” NPS score? How to implement NPS in your business The bottom line on NPS Would your customers recommend you, or warn others to stay away? Every piece of feedback your business receives counts, and in a landscape where only […]
Content Insight without action is inertia What operational CX really means From signal to system: Turning insight into action plans CX isn’t support. It’s strategy. CX has a measurement problem, but not the one you think. There’s more data than ever: NPS charts, CSAT dashboards, comment tags, real-time alerts, and more. And yet real change […]
Powering a CX transformation: Evolving RS Group’s VoC program with Forsta Tools used Forsta Plus Forsta Action Management Forsta Text Analytics Read now How we helped RS Group turn passive feedback into real-time, business-critical insight—and embed VoC across every digital touchpoint. The challenge Moving beyond the metric: Making VoC matter at every level RS Group […]
Content The CX shift in insurance: From frustration to empowerment What is active listening and why does it matter now? How AI turns feedback into faster action How active listening redefines the insurance experience Insurance HX: Built for insurance. Built for change. Ready to lead the CX evolution? The insurance customer experience is at a […]
Data doesn’t always speak for itself. It needs a translator. A conductor. A storyteller. And that’s exactly what Visualizations in Research HX is built to be.
Data doesn’t always speak for itself. It needs a translator. A conductor. A storyteller. And that’s exactly what Visualizations in Research HX is built to be.
How automation is shaking up market research efficiency In the whirlwind world of market research, staying ahead means being fast, smart, and open to change. Nowadays it’s all about process automation and streamlined operations. So without any delay, let’s dive into how these strategies are shaking up the industry, and how research agencies can stay […]
Data doesn’t always speak for itself. It needs a translator. A conductor. A storyteller. And that’s exactly what Visualizations in Research HX is built to be.
The 5 moves that make-or-break research tech rollouts Buying brilliant technology is only the start of the battle. If your purchasing process includes all the right steps, you’ll be head and shoulders above most buyers. But most teams skip one crucial thing during research tech rollouts. And that’s where things fall apart. Selling it internally […]
