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Podcasts

Episode 06: John Sills | The Foundation

Forsta HX Superheroes
Forsta HX Superheroes
Episode 06: John Sills | The Foundation
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HX SUPERHEROES PODCAST Episode 06: John Sills | The Foundation Tune in to this episode wherever you get your podcasts. If you found this episode insightful please like and subscribe. Apple Spotify YouTube Rediscovering the human element: Restoring authenticity in customer experience CX myth-buster, ardent HX enthusiast, and Managing Partner at The Foundation – John […]

Episode 06: John Sills | The Foundation
Thought leadership

Winning strategies for research agencies: Process automation and efficiency

Winning strategies for research agencies: Process automation and efficiency Market research is a mature industry with robust methods and effective quality controls. In recent years, however, agencies have encountered a version of the innovator’s dilemma [1] – in which established suppliers are subject to competitive pressures by new entrants. The explosive growth in research technology has been […]

Winning strategies for research agencies: Process automation and efficiency
Ebook

The definitive guide to effective online surveys

The definitive guide to effective online surveys Surveys have been employed as a way to gather information about people’s behaviors and preferences. Businesses, academia, and the government use them to guide policy decisions, develop new products, or improve service offerings in the form of opinion polls, to test ads, or track key performance indicators (KPI). […]

The definitive guide to effective online surveys
Video

CX expert series: Donna Kempster – Computacenter

CX expert series: Donna Kempster – Computacenter Computacenter is a leading independent provider of IT infrastructure services, enabling users and their business in a digital world. They advise organizations on IT strategy, implement the most appropriate technology, optimize its performance, and manage customers’ infrastructures. In this video, Donna Kempster of Computacenter provides her advice on […]

CX expert series: Donna Kempster – Computacenter