Global Press Ganey Forsta survey reveals most consumers are willing to share personal data for better experiences, but few trust brands to use it responsibly Press Ganey Forsta, the leading provider of experience measurement, data analytics, and insights that help companies better understand and serve their customers, employees, and stakeholders, today released The CX trust…
Connect all your experience data Quickly move from insight to action So you’re ahead of what’s next Speak with an expert Watch video One AI-powered human experience platform. Built on the deepest industry expertise. Experts who know your world Your industry is our industry. It’s our domain expertise that gives you unmatched technology and guidance…
Integration brings focus groups, interviews, and ethnographic research together in one seamless solution Press Ganey Forsta, the leading provider of experience measurement, data analytics, and insights that help companies better understand and serve their customers, employees, and stakeholders, today announced expanded capabilities in Digital Diaries, now including built-in online focus groups. Digital Diaries is a…
CX programs have evolved, but are they evolving fast enough to meet business expectations? Join Forsta for a candid conversation on how leading financial services brands are using mature customer listening programs not just to gather feedback, but to activate it—powering decisions, breaking silos, and driving measurable change across the enterprise. You’ll learn: Why breaking…
future of customer experience, Customer relationships, Customer engagement, Brand storytelling, Customer service
Press Ganey Forsta, a leading provider of experience measurement, data analytics, and insights, today announced the appointment of Luke Williams as Chief Customer Experience and Research Officer. Williams will lead enterprise customer experience and research strategy, reporting directly to Kyle Ferguson, CEO of Press Ganey Forsta’s cross-industry division. A recognized voice in customer-centric transformation, Williams…
Combined technology and expertise will support clients with a deeper, data-driven understanding of their customers—delivering personalized insights that drive innovation and growth. Press Ganey Forsta, a leading provider of experience measurement, data analytics, and insights, today announced it is acquiring InMoment, a customer experience technology company with deep expertise in AI, natural language processing, and…
future of customer experience, Customer relationships, Customer engagement, Brand storytelling, Customer service
future of customer experience, Customer relationships, Customer engagement, Brand storytelling, Customer service
Recognition marks the third consecutive time Press Ganey Forsta has been positioned as a Leader Press Ganey Forsta, a leader in experience measurement, data analytics, and insights, today announced its recognition as a Leader in the 2025 Gartner® Magic Quadrant™ for Voice of the Customer (VoC) Platforms. This marks Press Ganey Forsta’s third consecutive time…
New Platform Slashes Research Time, Boosts Data Quality, and Empowers Researchers with AI PG Forsta, a leading research and experience technology company, has unveiled Research HX, an AI-powered market research solution suite designed to increase efficiencies, improve data quality, and deliver actionable insights faster than ever. Market researchers today spend a significant portion of…
PG Forsta recognized by Gartner as a Leader for the 2nd time in a row PG Forsta, the leading provider of experience technology, data analytics, and insights that help companies better understand and serve their customers, employees, and stakeholders, today announced that it has been named by Gartner as a Leader in the Magic Quadrant…
Rio SEO, a Press Ganey Forsta company, and the leading provider of local marketing solutions for enterprise brands, has been selected as the winner of the “Best SEO Platform” award in the 6th annual MarTech Breakthrough Awards, its fourth consecutive win in this category. MarTech Breakthrough, a leading market intelligence organization, recognizes the top companies,…
PG Forsta, the leader in transforming human experiences (HX) across customer, employee, patient, member and consumer journeys, today announced that it was cited as a Strong Performer in The Forrester Wave™: Customer Feedback Management (CFM), Q1 2023 evaluation. The Forrester Wave™ is an assessment of the top vendors in the market and a guide for buyers…
Over the last few years, management consultants have grown their market research activities significantly. McKinsey Periscope, Accenture Interactive and PWC all have established customer insights capabilities, and these have been growing strongly. Other consultancies have acquired research agencies with specialist expertise. KPMG acquired Nunwood to build a deeper customer experience capability; PA Consulting acquired Sparkler,…
customer success, customer success, why is customer success important, customer success concepts, what is customer success management
Newly merged business will power Local Experience (LX) solutions that bring together Local Marketing and Customer Experience (CX) technology Forsta, the global leader in customer experience (CX), employee experience (EX) and market research, today announced it is combining capabilities with Rio SEO, the industry-leading local marketing platform for enterprise brands. The integrated technologies of Forsta and Rio…
customer retention, what is customer retention, customer retention rate, customer retention definition, customer experience
Fully integrated research management platform As custodians of a company’s knowledge on customers and markets, market research teams are critical to a company’s long term success. Forsta is the leading technology platform used around the globe to transform research into a source of competitive advantage. “A related benefit from Forsta has been the enhanced profile…
Forsta, a Leader in the 2021 Gartner® Magic Quadrant™ for Voice of the Customer, will gain scale and investment to further accelerate product innovation Press Ganey, renowned leader in patient, member, employee and consumer experience across the healthcare ecosystem, announced it has completed its acquisition of Forsta, a leading global provider of market research, customer…