Make Human Experience your most profitable investment Build deeper customer relationships, increase efficiencies, grow revenue, and manage risk. All on one AI-powered HX platform. Speak with an expert Every moment connected. Every action informed. Connect the moments that matter Get a unified view of your customer and client journey—from digital research and onboarding to customer…
To succeed and grow in the emerging tech-centric research industry, agencies need to harness software and automation. However, the inverse is also true: technology companies need expert services to be successful. Even an archetypal software firm like Salesforce, for example, spends 25% of its revenue on professional services and support [1]. Similarly, in the research…
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Recognition marks the fourth consecutive time the company has been positioned as a Leader. [CHICAGO, MARCH 10, 2026] – Press Ganey Forsta, a leader in experience measurement, data analytics, and insights, today announced its recognition as a Leader in the 2026 Gartner® Magic Quadrant™ for Voice of the Customer (VoC) Platforms. This marks the company’s fourth consecutive time being named a Leader, highlighting the company’s continued position as a Leader and the strength…
Press Ganey Forsta recognized as a Leader in 2025–2026 IDC MarketScape for Worldwide Voice of the Customer Applications Recognition highlights deep data assets and AI expertise Press Ganey Forsta, a leading global provider of AI-powered experience technology, data analytics, and insights, today announced it has been named a Leader in the IDC MarketScape: Worldwide Voice of the Customer Applications 2025–2026 Vendor Assessment (#US53061225, December 2025). The IDC MarketScape evaluated Voice of the…
Forsta introduces purpose-built market research agents that accelerate time to insight by 50% New AI agents embed intelligence across the research lifecycle, streamlining setup, analysis, and reporting Forsta, a Press Ganey company and a leading provider of experience measurement, data analytics, insights, and market research technology, today introduced new AI agents in Research HX. The AI-powered agents help research teams meet rising demands for speed…
St. Luke’s Medical Center partners with Forsta, a Press Ganey company, to advance patient experience with the integrated Human Experience (HX) Platform New program will strengthen St. Luke’s culture of care by unifying patient voice and operational data, improving how insights are shared and strengthening patient experience. Expansion planned across both Global City and Quezon City campuses and the St Luke’s extension clinics, as St. Luke’s scales a system‑wide…
Storage King leverages the HX platform’s AI capabilities to consolidate customer feedback and drive positive change across 200+ locations Forsta, a Press Ganey company, today announced that Storage King, one of Australia and New Zealand’s leading self‑storage providers, has selected the Human Experience (HX) Platform to power the next stage of its customer experience (CX) strategy. The move gives Storage King’s CX team access to AI‑infused analytics,…
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AI-powered text analytics solution builds custom models in minutes accelerating time-to-insight across industries Forsta, a leading provider of experience measurement, data analytics, and insights, has launched Narrative HX, an AI-powered solution for unstructured feedback analysis. Narrative HX turns raw feedback into structured insights—highlighting common pain points, signals of trust or concern, and the factors driving customer decisions—and delivers those insights directly into summaries,…
Review publishing: Transparency Own your reputation and control visibility Activate the feedback you already have and turn it into visibility advantage by publishing verified ratings and reviews on your website and local pages that drive trust and conversions. Speak with an expert Leverage customer feedback to build trust Select TabLaunch efficientlyAmplifyDrive visibility You already have…
Review requesting: Campaigns Reviews that grow your reputation and visibility. Automate review outreach across the sites that shape buying decisions. Send timely, targeted review requests, increase review volume, and strengthen your reputation across Google, Facebook, and more—so customers find you first and choose you with confidence. Speak with an expert Make review generation part of…
AI-powered insights, grounded in human needs Go from knowing what people need—and why—to delivering it faster. Speak with an expert Leading industry expertise Leader in theVoice of Customer Platforms Magic Quadrant2026 Leader in Text Mining and Analytics Platform Wave2024 Best ROI Enterprise Experience Management2025 Leaders in Conversational Intelligence2025 Built-in AI to go to from insight…
Reputation management: Reviews Build and improve your online reputation Manage all your reviews across the web from a single place. Engage with customers in their preferred channel and turn every interaction into an opportunity to strengthen trust and drive loyalty. Speak with an expert All you need to improve your reputation Select TabDrive engagementGain insightRespond…
Listings Keep local listings visible and conversion-ready Manage all your business listings from one centralized interface so customers and AI answer engines find you with confidence and choose you every time. Speak with an expert Show up where decisions happen Select TabExtensive coverageDrive conversionScale strategicallyUpdate seamlessly Outshine. Outrank. Outpace. Build and manage profiles across the…
AI-powered solution gives insurance companies real-time listening, automated workflows, and tailored dashboards to detect risk, recover faster, and improve policyholder experience Press Ganey Forsta, the leading provider of experience measurement, data analytics, and insights that help companies better understand and serve their customers, employees, and stakeholders, has launched Insurance HX, a unique, purpose-built experience solution…
Personalization is expected. AI is everywhere. Loyalty is fragile. And trust? It’s make-or-break. In this exclusive webinar, we unveil the results of Forsta and Watermelon’s newest study: a dual-market, multi-generational snapshot of what consumers really want from the brands they bank with and buy from. The findings expose critical truths: trust is the #1 decision…
Global Press Ganey Forsta survey reveals most consumers are willing to share personal data for better experiences, but few trust brands to use it responsibly Press Ganey Forsta, the leading provider of experience measurement, data analytics, and insights that help companies better understand and serve their customers, employees, and stakeholders, today released The CX trust…
Connect all your experience data Quickly move from insight to action So you’re ahead of what’s next Speak with an expert Watch video One AI-powered human experience platform. Built on the deepest industry expertise. Experts who know your world Your industry is our industry. It’s our domain expertise that gives you unmatched technology and guidance…
Integration brings focus groups, interviews, and ethnographic research together in one seamless solution Press Ganey Forsta, the leading provider of experience measurement, data analytics, and insights that help companies better understand and serve their customers, employees, and stakeholders, today announced expanded capabilities in Digital Diaries, now including built-in online focus groups. Digital Diaries is a…