The business value of CX: How to design a program that delivers
Discover how to design and implement a customer experience (CX) program that delivers measurable business outcomes.
Phil Durand, Principal Consultant and James Elliott, Executive Practitioner, discuss practical strategies to align your CX program with commercial objectives, specific tactics to support cross-organizational initiatives, and how choosing the right metrics makes all the difference. You’ll also learn how to ask the right questions to drive results and earn support from leadership. Join us to find out how you can unlock the power of CX for business success.
Key takeaways:
- How to design a CX program that delivers the required value from the start
- How to use a simple framework to link your CX initiatives to current commercial objectives
- How to communicate results across your organization to demonstrate value and earn leadership support
Related resources
Adapt to thrive: AI and the market researcher
Adapt to thrive: AI and the market researcher Webinar synopsis: The future doesn’t matter. It’s what you do today that will allow you to excel in the dynamic, thrilling, and sometimes turbulent market research ecosystem. AI and automation are rewriting what it means to deliver value. Stakeholders cry out for insights yesterday, driven by their […]
Human Experience in the AI era: A guide for insights leaders
Human Experience in the AI era: A guide for insights leaders Human Experience in the AI era: A guide for insights leaders Future or flatline? Nearly 65% of market research teams and agencies use AI for work today. And it feels like AI is reinventing the industry faster than any of us can keep up. […]
Decipher
Decipher Power complex surveys with ease. Decipher is the leading survey platform for top researchers worldwide. Built for speed and scale, it delivers faster, deeper insights with the precision experts need and the flexibility teams love. Any survey. Any complexity. Run quick tests to global trackers with drag-and-drop ease or full-code control, advanced logic, rich […]
Learn more about our industry leading platform
FORSTA NEWSLETTER
Get industry insights that matter,
delivered direct to your inbox
We collect this information to send you free content, offers, and product updates. Visit our recently updated privacy policy for details on how we protect and manage your submitted data.
