Home Resources White paper Introducing the future of Experience & Research technology

The future is human

human experience

HX is the full story of your audiences

Gathered in multiple ways

Brought to life as broad patterns and personal pictures

Shared and understood across your organisation

Used to improve performance, and build long-lasting relationships

What’s included?

40+ pages of insights for anyone leading or driving customer experience, insights or research efforts:

  • Learn how to develop a truly human-centered approach
  • Discover 5 barriers to Human Experience insights, and how to overcome them
  • See the 7 key steps in Forsta’s HX roadmap
Data sheet

Human Experience essentials

Human Experience essentials Kickstart your CX program We know that gathering feedback from customers and acting on it is your gateway to better products, improved services and can result in higher sales. But launching an impactful CX program can feel as challenging as designing and engineering a car at home. An effective CX program gives […]

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Human Experience essentials

Proving the ROI of CX in rocky times

Proving the ROI of CX in rocky times Customer retention and loyalty can drive growth in a business and save costs in the long run – even during rocky times! These are results businesses dream of – but how do you get leadership buy-in for your CX program? Howard Lax, Principal Consultant at Forsta shares […]

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Proving the ROI of CX in rocky times

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