The future is human
HX is the full story of your audiences
Gathered in multiple ways
Brought to life as broad patterns and personal pictures
Shared and understood across your organisation
Used to improve performance, and build long-lasting relationships
What’s included?
40+ pages of insights for anyone leading or driving customer experience, insights or research efforts:
- Learn how to develop a truly human-centered approach
- Discover 5 barriers to Human Experience insights, and how to overcome them
- See the 7 key steps in Forsta’s HX roadmap
Related resources
Human Experience essentials
Human Experience essentials Kickstart your CX program We know that gathering feedback from customers and acting on it is your gateway to better products, improved services and can result in higher sales. But launching an impactful CX program can feel as challenging as designing and engineering a car at home. An effective CX program gives […]
Proving the ROI of CX in rocky times
Proving the ROI of CX in rocky times Customer retention and loyalty can drive growth in a business and save costs in the long run – even during rocky times! These are results businesses dream of – but how do you get leadership buy-in for your CX program? Howard Lax, Principal Consultant at Forsta shares […]
The Net Promoter Score playbook
Develop and deliver insights to maximize customer and brand experience
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