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Customer experience

Case study

Finding the feedback process to make great service even better

Finding the feedback process to make great service even better Tools used Voice of Customer surveys  Action management alerts   Data analytics  Custom benchmarking  Carlson Wagonlit Travel already had industry leading customer service. Now they wanted the tools to stay at this high level for the long term, and get even better.   The challenge When your […]

Finding the feedback process to make great service even better
White paper

Introducing the future of Experience & Research technology

The future is human HX is the full story of your audiences Gathered in multiple ways Brought to life as broad patterns and personal pictures Shared and understood across your organisation Used to improve performance, and build long-lasting relationships What’s included? 40+ pages of insights for anyone leading or driving customer experience, insights or research efforts: Learn how to develop […]

Introducing the future of Experience & Research technology
Case study

Giving hospitality pros a penthouse view of their customer service

Giving hospitality pros a penthouse view of their customer service Tools used Multi-touchpoint surveys  Live dashboards  Real time action alerts  Salesforce integration  Hospitality is a competitive business. Amadeus needed the Voice of Customer tools to keep them ahead of the game.   The challenge How do you keep a close eye on countless customer interactions around the […]

Giving hospitality pros a penthouse view of their customer service
Video

CX expert series: Donna Kempster – Computacenter

CX expert series: Donna Kempster – Computacenter Computacenter is a leading independent provider of IT infrastructure services, enabling users and their business in a digital world. They advise organizations on IT strategy, implement the most appropriate technology, optimize its performance, and manage customers’ infrastructures. In this video, Donna Kempster of Computacenter provides her advice on […]

CX expert series: Donna Kempster – Computacenter
Video

CX expert series: Andy Dingwall – Kingfisher

CX expert series: Andy Dingwall – Kingfisher Kingfisher plc is a home improvement company with over 1,300 stores in 10 countries across Europe, Russia and Turkey supported by a team of 77,300 colleagues. They operate under four retail brands – B&Q, Castorama, Brico Dépôt and Screwfix. They offer DIY and home improvement products and services […]

CX expert series: Andy Dingwall – Kingfisher
Video

Winning Forsta’s ACE Award

Winning a Forsta ACE Award What’s it like to win a Fosta ACE Award for your customer experience program? Find out in this video where 2019 winners including UL, PennyMac, Wyndham Destinations, and Sodexo share their stories about running an award-winning CX program and being able to recognize their teams. More customer stories

Winning Forsta’s ACE Award
Ebook

Diving deeper: CX analytics explained

Diving deeper: CX analytics explained Wouldn’t it be lovely if your business had a crystal ball that would tell you what the future holds and how to improve it? With that information, you could plan the most effective steps to drive revenue or beat out the competition. Unfortunately, there are no crystal balls in business. […]

Diving deeper: CX analytics explained
Case study

When the planet needs data, GlobeScan and Forsta unite

When the planet needs data, GlobeScan and Forsta unite Tools used Deck creation Infographic dashboards PowerPoint batch reporting How our software helped global insights and advisory consultancy GlobeScan deliver their knowledge faster than ever. The challenge Rising above the menial GlobeScan’s reporting process was weighed down. They had third parties to pay and control for quality. Revisions to […]

When the planet needs data, GlobeScan and Forsta unite
Case study

Helping Blauw’s clients ease into success

Helping Blauw’s clients ease into success Tools used Deck creation Cross tabulation Infographic dashboards CX and EX management PowerPoint batch reporting How our software helped market research and consulting company Blauw Research meet its own expectations and get their clientele to the next level. The challenge Meeting great expectations with great software Blauw wanted to evolve and had big […]

Helping Blauw’s clients ease into success
Case study

Helping Unruly become masters of video engagement

Helping Unruly become masters of video engagement Tools used Deck creation Data repository Cross tabulation Infographic dashboards  PowerPoint batch reporting How our software helped advertising tech company Unruly deliver to its clients and go big.  The challenge Beefing up scale Unruly wanted to scale up. They wanted to support the delivery of video content to large audiences, integrate with […]

Helping Unruly become masters of video engagement