Customer experience Archives

Giving Best Buy the instant insights to keep customers safe during the pandemic

Giving Best Buy the instant insights to keep customers safe during the pandemic Tools used Covid-19 turned customer service on its head. With help from Forsta, Best Buy was one of the best in its industry at being fast and flexible to keep customers safe and satisfied. The challenge Fast-track pandemic problem solving When Covid-19 first hit, customer […]

Case study

Giving eBay the human touch

Giving eBay the human touch Tools used We gave eBay a way of combining hard data with face-to-face discussions. So they could relate better to the real people behind their sellers, bidders and buyers. The challenge How do you compete with the might of Amazon as a massive online market place? eBay knew customer experience was the key, but […]

Case study

Bringing CSBA closer to its clients

CSBA needed a dashboarding platform that would free them up to spend more time with clients. Our software was at the ready.