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Case study

Case study

Turning customer voices into tangible change

Turning customer voices into tangible change Tools used Data integration  Product-specific surveys Advanced reporting  NPS tracking  Thanks to an award-winning Voice of Customer (VoC) program built with Forsta, Virgin Money has made customer experience a driving force in its banking business.  The challenge How to hear and harness 3.3 million customer voices  Virgin Money’s business […]

Turning customer voices into tangible change
Case study

Finding the feedback process to make great service even better

Finding the feedback process to make great service even better Tools used Voice of Customer surveys  Action management alerts   Data analytics  Custom benchmarking  Carlson Wagonlit Travel already had industry leading customer service. Now they wanted the tools to stay at this high level for the long term, and get even better.   The challenge When your […]

Finding the feedback process to make great service even better
Case study

Giving hospitality pros a penthouse view of their customer service

Giving hospitality pros a penthouse view of their customer service Tools used Multi-touchpoint surveys  Live dashboards  Real time action alerts  Salesforce integration  Hospitality is a competitive business. Amadeus needed the Voice of Customer tools to keep them ahead of the game.   The challenge How do you keep a close eye on countless customer interactions around the […]

Giving hospitality pros a penthouse view of their customer service
Case study

Connecting RBUP with the most in need

Connecting RBUP with the most in need Tools used Comprehensive data gathering and reporting system Integrated feedback system Security and resilience measures Automated alert system How our software helped Norway’s Regional Center for Child and Adolescent Mental Health (RBUP) be there for struggling youth. The challenge Making sure no one falls through the cracks RBUP’s […]

Connecting RBUP with the most in need
Case study

The secret to happier customers with Bupa Global

The secret to happier customers with Bupa Global Tools used Interactive dashboards Action management Consulting services Text analytics How our software helped healthcare insurance specialist Bupa Global meet its ambitions and the needs of its customers worldwide. The challenge Taking our relationship with Bupa Global to the next level We were already working together on […]

The secret to happier customers with Bupa Global
Case study

Rescuing a leading research firm from spreadsheet hell

Rescuing a leading research firm from spreadsheet hell Tools used Global KPI tracking and filtering Data analytics Personalized dashboards Infographics Trifecta were spending hours upon hours filtering through raw data on Microsoft Excel. They needed an analytics platform built for the task. The challenge Breaking down a barrage of data in a reasonable amount of […]

Rescuing a leading research firm from spreadsheet hell
Case study

Tapping into text analytics for stand-out customer experience

Tapping into text analytics for stand-out customer experience Tools used Survey design and distribution  Tailored operational dashboards   Strategic reporting views   Action management and alerting   Advanced text analytics  Industrial and electronics distributor RS Components wanted to position itself as the first choice for its customers. To do so, RS Components needed to shift to a customer-centric […]

Tapping into text analytics for stand-out customer experience
Case study

Helping B2B International join up the dots

Helping B2B International join up the dots Tools used Survey design Panel management Genius and computer assisted telephone interviewing How our software helped market research firm B2B International bring data from a range of sources together in one project base. The challenge Understanding trends with a small sample size  B2B International was feeling the pressure. […]

Helping B2B International join up the dots
Case study

Best face forward: getting to know Avon’s consumers

Best face forward: getting to know Avon’s consumers Tools used Tailored study design Blended research approach Quantitative survey Qualitative exercises  When cosmetics company Avon wanted to understand the emotional impact of makeup among Latin American women, they needed a tech partner with the approach to help. The challenge Not just appearance: understanding makeup users in Latin America For women in Latin America, makeup is about more than just how […]

Best face forward: getting to know Avon’s consumers
Case study

Unlocking data for Yonder Data Solutions’ clients

Unlocking data for Yonder Data Solutions’ clients Tools used Deck creation Data repository Cross tabulation Infographic dashboards PowerPoint catch reporting  Yonder Data Solutions’ clients were clamoring for new, better ways to see and play with their data. Only one platform was up to the task. The challenge How to visualize and analyze? Yonder Data Solutions’ clients were data experts […]

Unlocking data for Yonder Data Solutions’ clients