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Data sheet

Voice sentiment analysis

Voice sentiment analysis Emotion at the heart of your program Voice is the most intuitive, natural and efficient way to communicate. We’re more likely to talk faster than we type, and our emotions come through in our tone, pitch, rhythm and more. Forsta’s Voice Sentiment Analysis gives your respondents the opportunity to express their feedback […]

Voice sentiment analysis
Data sheet

Action management

Action management Action management features Action management offers a wealth of features that help you address customer experience issues: Customizable user roles ensure the best person is assigned to solve the problem. A localizable interface enables a truly global reach for your CX program. Predefined workflows empower your staff to take the best course of […]

Action management
Video

Winners’ showcase 2021

Ace Awards winners’ showcase 2021 The Forsta ACE (Achievement in Customer Excellence) Awards program celebrates outstanding achievement in customer and employee experience. Receiving a Forsta ACE Award demonstrates an organization’s rigorous application of Customer Experience best practices, and its outstanding performance as measured by those processes. The winners’ stories in these pages demonstrate how listening […]

Winners’ showcase 2021
Customer experience

Unleash the power of the spoken word

Unleash the power of the spoken word Our modern lives are encoded in data. We spend hours on our phones, in virtual meetings, on social media and much more. This unprecedented creation and demand for human-centered data is driving a shift in Experience and Research industries. A shift from passive feedback to active conversations. A […]

Unleash the power of the spoken word
Ebook

Power up your profit

Power up your profit: Elevating financial results with operational excellence Power up your profit: Elevating financial results with operational excellence Download full eBook Operational excellence is your key to retail success. Learn to build a cost-effective customer acquisition model, use insights for real results, and leverage employee experience. Enhance local operations and deliver exceptional customer […]

Power up your profit
Data sheet

Vision

Vision Make a live connection Be in the room, wherever you may be with Forsta Live Video. No longer do you need to travel to a studio; you can be there from the comfort of your own office. The highest quality stream, along with 360-degree viewing* puts you at the heart of any focus group […]

Vision
Data sheet

Reporting

Reporting Get the facts, fast. Turn raw data into insight-packed reports in just a fraction of the time that it takes you now. Forsta makes reporting so slick and simple you can produce reports how you want them, up-to-the minute, error free and put them into the hands of the people who need them. Fast. […]

Reporting
Data sheet

Research Reporter

Research Reporter Fully integrated research management platform As custodians of a company’s knowledge on customers and markets, market research teams are critical to a company’s long term success. Forsta is the leading technology platform used around the globe to transform research into a source of competitive advantage. “A related benefit from Forsta has been the […]

Research Reporter
Data sheet

Surveys

Surveys Flexible, scalable surveys to engage the people behind the datapoints Setup a process so slick, you’re not just running a survey, you’re having a conversation and understanding the human being behind your data. Whatever your survey requirements, Forsta Surveys are suitable for first time users or seasoned pros. You need a just-in-time poll or […]

Surveys