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Many feedback programs measure Net Promoter Score movements, but few can reveal the “why” of customer behavior. Forsta’s HX Benchmarks puts performance in context so you can understand what great experiences look like for your customers. Learn more about the human-centered intelligence you need to outperform the market.
From click to collect: Turbocharging revenue with digital experiences From click to collect: Turbocharging revenue with digital experiences Download full eBook Digital experiences are the linchpin of customer journeys, influencing retention, acquisition –and of course, revenue. Get the tools and knowledge your brand needs to elevate customer satisfaction, break down organizational barriers, optimize for target […]
Content The power of data in CX decisions Understanding CX data types The importance of data integration across channels Distinguishing actionable insights from noise Actionable strategies for leveraging CX data The future of CX data sources Turning data into action: the path forward for CX In today’s data-driven world, businesses have unprecedented access to customer […]
Forsta announces partnership with rybbon Partnership will improve incentives for end customers, increase response rates, save time and money Forsta, the world-leading Customer Experience and Research Technology company, has launched a partnership with Rybbon, the industry-leading digital gifting platform, to help Market Research and Voice of the Customer (VoC) customers reward their end users for completing […]
Winning a Forsta ACE Award What’s it like to win a Fosta ACE Award for your customer experience program? Find out in this video where 2019 winners including UL, PennyMac, Wyndham Destinations, and Sodexo share their stories about running an award-winning CX program and being able to recognize their teams. Watch video More customer stories
Forsta’s agile VoE solution The traditional way of measuring employee engagement is nolonger providing value for many organizations. Companies today spend more than $1 billion on annualengagement surveys. Only 7% of organizationsrate themselves excellent atmeasuring, driving, and improving employeeengagement and retention. Introduction You work hard to glean meaningful insights from the feedback you collect from […]
Content The CX landscape in 2025 How AI is elevating the standards of CX Building better CX with AI Next steps for leveraging AI for CX Data is everywhere, but insights? Those are a lot harder to come by. In the current environment of perpetual information overload, the real power isn’t in collecting more data, […]
Material renews partnership with Forsta to deliver industry-leading data visualization and insights reporting Leading market research agency uses Forsta platform to best serve its Fortune 500 clients New York, NY, Oslo, Norway and London, UK – November 08, 2021 Forsta, the leading Customer Experience and Research Technology company created by the merger of Confirmit, FocusVision […]
Forsta partners with Lumoa to deliver powerful, AI-driven analytics to CX, EX and market research professionals Partnership will streamline open-ended feedback using artificial intelligence to drive better-informed decisions NEW YORK and LONDON and OSLO, Norway, November 1, 2021 Forsta, the leading Customer Experience and Research Technology company created earlier this year by the merger of Confirmit, FocusVision and Dapresy, is […]
Forsta names Brian Bhuta as Chief Product Officer Photo taken in Granada, Spain Accomplished product executive to spearhead innovation across the newly merged company’s suite of CX insights and research technology products New York, NY, Oslo, Norway and London, UK – September 21, 2021 Forsta, the leading Customer Experience and Research Technology company created earlier this […]
