13 essential customer retention strategies that work
Effective customer retention can be more beneficial to your business than new customers. Discover our essential customer retention strategies you can adopt.
Digital diaries: Join your customer on their journey
Digital diaries: Join your customer on their journey In the large toolbox of feedback techniques, the diary study holds prime position. Why? Because it’s the one technique that really lets you see the world as your customers see it. In the moment, in the right context, at the right time. Most other techniques rely on some level of recall, but diary studies record customers’ opinions and feelings […]
9 benefits of customer loyalty for your business
Customer loyalty measures the relationship between a business and its customers. Read our guide to the key benefits you can gain from measuring customer loyalty.
Using qualitative discussions to amplify your CX program
Using qualitative discussions to amplify your CX program Customer feedback is often described with scores, metrics and other numbers: Net Promoter Score, Customer Lifetime Value, Overall Satisfaction… Now these are important, and the science of Customer Experience is built on robust economics. It wouldn’t be sustainable otherwise. But the quantitative is only part of the […]
Customer experience, Data visualization, Employee experience, Qualitative Research, Quantitative research
Data storytelling: Using data to create a narrative
Data storytelling refers to the use of data to create a narrative and tell a story. Read our guide to learn how you can effectively tell a story with your data.
12 of the best customer engagement strategies
We’ve outlined 12 of the best strategies to improve your own customer engagement and generate moresuccessful conversions.
How life in the military can prepare you for success in the private sector
Social Listening is a method of gathering useful data from across social media platforms. Read our guide for everything you need to know about social listening.
What is social listening and why is it important?
Social Listening is a method of gathering useful data from across social media platforms. Read our guide for everything you need to know about social listening.
8 key benefits of social listening tools
Social Listening is a method of gathering useful data from across social media platforms. Read our guide for everything you need to know about social listening.
Cradle-to-grave: The complete product life cycle
Cradle-to-grave is an approach that evaluates a product’s feedback management, seeking to continuously optimize the product to extend its life cycle.
