- Data integration
- Product-specific surveys
- Advanced reporting
- NPS tracking
Thanks to an award-winning Voice of Customer (VoC) program built with Forsta, Virgin Money has made customer experience a driving force in its banking business.
How to hear and harness 3.3 million customer voices
Virgin Money’s business is vast – 3.3 million customers, all at different points of their journey, all dealing with different products, and all meeting and speaking to the brand on different channels. The question was, how do you tune into so many voices, and turn insight into action when you do?
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