13 essential customer retention strategies that work
Effective customer retention can be more beneficial to your business than new customers. Discover our essential customer retention strategies you can adopt.
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Using online surveys to evaluate and monitor your business performance
Using online surveys to evaluate and monitor your business performance Every successful business must have a concrete and measurable way to evaluate performance; monitor their strength and weaknesses, and keep a pulse on the customers experience as well as the competitive landscape. One way to do this is through a powerful online survey technique called, […]
5 Steps to ensure your digital CX program delivers results
5 Steps to ensure your digital CX program delivers results The importance of CX has grown suddenly and dramatically since 2019, with the COVID-19 pandemic accelerating customer expectations for digital interactions and services. Partly due to the global pandemic, this phenomenal increase has forced brands to add more channels and truly embrace digital transformation in […]
12 of the best customer engagement strategies
We’ve outlined 12 of the best strategies to improve your own customer engagement and generate moresuccessful conversions.
Episode 03: Dilip Bhatia | Lenovo
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HX SUPERHEROES PODCAST Episode 03: Dilip Bhatia | Lenovo Tune in to this episode wherever you get your podcasts. If you found this episode insightful please like and subscribe. Apple Spotify YouTube How to build a customer-centric business culture Dilip Bhatia is the Chief Customer Experience Officer and Vice President of User and Customer Experience […]
Episode 05: Sean Albertson | Charles Schwab
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HX SUPERHEROES PODCAST Episode 05: Sean Albertson | Charles Schwab Tune in to this episode wherever you get your podcasts. If you found this episode insightful please like and subscribe. Apple Spotify YouTube Activating CX culture: How Charles Schwab brought client-first focus to the entire organization Sean Albertson, Head of Client Experiment Measurements and Analytics […]
Voice of the Employee
Voice of the Employee Pick your people’s brains and boost your business Engaging your people, understanding where they and you can improve, boosts morale and your bottom line. Our Voice of the Employee tools gets you to the hearts, and heads of your people. A constant conversation An annual employee survey might give you great […]
Challenging the status quo Driving CATI operations to the next level
Challenging the status quo Driving CATI operations to the next level Happy businessman with disposable cup and smart phone. Portrait of professional wearing smart casuals. He is standing against wall. Sometimes simply maintaining the status quo is the easiest thing to do. If it ain’t broke, don’t fix it, right? But, if you are simply […]
Voice of Customer: What does this REALLY mean?
Voice of Customer: What does this REALLY mean? Voice of the customer. At its core, we can all agree it is exactly what it says – giving your customer a voice – but what happens when you really dig into what VoC means within organizations and how it is implemented? Should we rather be talking […]
Thinking differently around the problem of CX disownership
Thinking differently around the problem of CX disownership I was recently contacted by someone asking for some advice on how to drive ownership around poor customer experiences. I am sure a number of you have faced similar situations at some level at some stage. Indeed, it is almost a rite of passage for any CX […]
