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Forsta welcomes new Managing Director for Voice of Customer and Employee in DACH Forsta, the world’s leading Customer Experience and Research Technology company, has welcomed Volker Wylutzki-Boehme as Managing Director and Head of Voice of Customer (VOC) and Voice of Employee (VOE) Experiences in DACH. “I am delighted to be joining Forsta at what is a pivotal […]
Forsta appoints Melissa Perri to the board New York, NY, London, UK and Oslo, Norway – June 08, 2021 Forsta, the world leading Customer Experience and Research Technology company, has appointed Melissa Perri to the Board. “I am delighted to welcome Melissa to our Board and team,” comments Kyle Ferguson, CEO. “Melissa brings world-leading experience […]
Forsta announces 2021 ACE Awards winners 16th annual awards program recognizes partners with successful and ambitious CX and EX programs NEW YORK, LONDON and OSLO, Norway – May 27, 2021 Forsta, the leading global solutions provider of Customer Experience and Research Technology, today announced the winners of the 2021 Achievement in Customer Excellence (ACE) Awards. The company […]
Forsta, reinventing the global insights industry New York, NY, Oslo, Norway and London, UK— April 27, 2021 The newly merged businesses of Confirmit and FocusVision, two of the world’s leading Experience and Research technology companies, have announced Forsta as the new brand for the organization Kyle Ferguson, CEO of the business comments: “I am delighted to […]
Content Too many brands treat checkout like the end of the story. But the real story begins afterward, in the moments when customers decide whether that purchase was worth it. What happens after the sale defines how customers remember your brand. It’s the difference between a transaction and a relationship. Post-purchase engagement is where true […]
The better BI: Built for market research reporting Content If you work in market research, chances are you’ve come across business intelligence (BI) tools like Power BI, Tableau, or SAP Analytics Cloud. These platforms are great at turning data into dashboards across departments, and for a variety of client needs. But here’s the thing: Market […]
Content Trust in banking is at a turning point. As financial services continue to rapidly accelerate toward digital transformation, a new challenge has emerged: earning (and keeping) trust across a multigenerational customer base. While digital banking promises speed, convenience, and scale, it also introduces friction. Younger consumers expect hyper-personalized, tech-powered experiences. However, older generations want […]
Data doesn’t always speak for itself. It needs a translator. A conductor. A storyteller. And that’s exactly what Visualizations in Research HX is built to be.
Data doesn’t always speak for itself. It needs a translator. A conductor. A storyteller. And that’s exactly what Visualizations in Research HX is built to be.
Powering a CX transformation: Evolving RS Group’s VoC program with Forsta Tools used How we helped RS Group turn passive feedback into real-time, business-critical insight—and embed VoC across every digital touchpoint. The challenge Moving beyond the metric: Making VoC matter at every level RS Group had been running a traditional VoC program for years. But […]
