275 results found
Data hub for CX Get your data singing in harmony No more silos and data slipping into the void. Our centralized data hub brings all your sources together, so your data syncs, links and turns into insights you can use. Ensure your call center interaction links with product usage data and understand purchase history all […]
Does your research have feelings? How to enhance your quantitative research with qualitative depth Modern survey technology helps you gather feedback from hundreds or thousands of people. All around the world. In just a few hours. Surveys measure experiences, test new products, and predict elections. And now you can make them even more powerful. Qualitative […]
The local experience: How customer experiences are redefining local marketing online and offline Your customer’s experience with your brand begins the moment they are in need of your products or services. Often this takes place well before they ever visit a physical location in the search results. If you’re not positioned well for these critical […]
The silo tax: the hidden cost of disconnected data “They’re for storing grain and missiles. Remind me why we hide our most useful data in them?” There are always strong reasons to handle research and experience data with care: breaches of privacy, compliance or commercial secrets are costly. But good governance doesn’t have to mean […]
The hidden dangers of non-integrated AI Artificial Intelligence is the darling of the research world right now. And rightly so! When done well, AI can accelerate analysis, boost productivity, and help research teams uncover deeper insights faster than you can say “machine learning.” But of course, there is a catch: Not all AI tools are […]
Historical data 0. Refreshed data 1. The FA wins with post-event survey overhaul There are always possible risks when deciding to upgrade survey solutions and make big changes to an existing survey format. The FA (formerly known as The English Football Association) weighed up the odds against the potential gains and achieved great success. Learn […]
Discover 9 proven strategies to gather authentic customer testimonials and boost your business credibility. Learn how to leverage social proof to increase sales and trust.
Hearing customers voices – locally and globally Tools used Survey design Data and feedback analysis Action management Text analytics How our software helped Siemens Corporation bring a global approach to hearing their customers’ voices. The challenge Bringing Siemens Corporation their own solution Siemens Corporation, a US subsidiary of Siemens AG, wanted to find a way to measure and […]
Helping Unruly become masters of video engagement Tools used Deck creationData repositoryCross tabulationInfographic dashboards PowerPoint batch reporting How our software helped advertising tech company Unruly deliver to its clients and go big. The challenge Beefing up scale Unruly wanted to scale up. They wanted to support the delivery of video content to large audiences, integrate with leading partner technologies, and […]
Rescuing a leading research firm from spreadsheet hell Tools used Global KPI tracking and filtering Data analytics Personalized dashboards Infographics Trifecta were spending hours upon hours filtering through raw data on Microsoft Excel. They needed an analytics platform built for the task. The challenge Breaking down a barrage of data in a reasonable amount of […]
