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From siloed to synced: Break down CX barriers across insights, ops, and digital

Content From data to action: The insights silo problem The human-centered framework for breaking silos Connection is the new differentiator You book a flight online. A week later, a marketing email offers you a discount on the trip you already paid full price for. At the airport, the support agent can’t see your complaint. After […]

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The 5 moves that make-or-break research tech rollouts

The 5 moves that make-or-break research tech rollouts Buying brilliant technology is only the start of the battle. If your purchasing process includes all the right steps, you’ll be head and shoulders above most buyers. But most teams skip one crucial thing during research tech rollouts. And that’s where things fall apart. Selling it internally […]