42 results found
Giving Best Buy the instant insights to keep customers safe during the pandemic Tools used Multi-touchpoint CX surveys Live dashboards Real time action alerts Advanced data analytics Covid-19 turned customer service on its head. With help from Forsta, Best Buy was one of the best in its industry at being fast and flexible to keep customers safe and satisfied. The […]
Helping B2B International join up the dots Tools used Survey designPanel managementGenius and computer assisted telephone interviewing How our software helped market research firm B2B International bring data from a range of sources together in one project base. The challenge Understanding trends with a small sample size B2B International was feeling the pressure. To understand […]
Plugging the holes with B2B International in Wolseley’s customer journey Tools used Survey design Feedback and data collectionGenius and computer assisted telephone interviewing B2B selling can be a brutally competitive business. Our Forsta platform gave B2B International the insights to gain an edge with one of their clients, Wolseley UK. The challenge How to stand out with high customer service, […]
There are no two ways about it. Brand awareness, or brand perception determines the success (or failure) of your business. Cultivate a strong brand identity that inspires loyalty in your customers and you’re onto a winner; lose sight of your brand in the choppy seas of competitors and poor engagement, and you’re unlikely to last the course.
Product Experience represents a customer’s entire journey with a product. Read our guide to learn how you can improve your product experience.
Social Listening is a method of gathering useful data from across social media platforms. Read our guide for everything you need to know about social listening.
Customer satisfaction is a measurement of how a company meets a customer’s expectations with its products and services. Read to learn why this is important
Brand value represents the financial worth of a company. We’ve put together a guide on how you can measure your company’s brand value.
Syndicated research is independently conducted research that is then sold by a market research firm to external clients. We’ve compiled a guide of all you need to know.
The future is human The future is human This paper is for anyone leading or drivingCustomer Experience, Insights or Research efforts. Download full eBook Treat me like a human I am not your consumer, your user, your respondent. I am not the sum of my clicks, likes and shares. I am not my purchase history, […]
