7 strategies to improve your Net Promoter Score (NPS)
Every business should strive to improve its Net Promoter Score. We’ve compiled 7 of our favorite strategies for improving your net promoter score.
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Working together to put customers in focus
Working together to put customers in focus Tools used Survey and program design Interactive dashboards Data analysis Action management How eir Large Business made focussing on customers its priority, in a successful partnership with W5 and our software. The challenge Figuring out performance in the eyes of the customer Telecoms business provider eir Large Business knew they needed […]
How the digital transformation impacts customer experience
Discover the impact of digital transformation on customer experience. Learn how to leverage technology to improve your customer experience.
Connecting RBUP with the most in need
Connecting RBUP with the most in need Tools used Comprehensive data gathering and reporting systemIntegrated feedback systemSecurity and resilience measuresAutomated alert system How our software helped Norway’s Regional Center for Child and Adolescent Mental Health (RBUP) be there for struggling youth. The challenge Making sure no one falls through the cracks RBUP’s research program collects […]
Strategies for agency success in the era of research technology: Consulting and premium advisory services
Strategies for agency success in the era of research technology: Consulting and premium advisory services Tightening research budgets. Increased use of DIY technologies. Profit margins under relentless downward pressure. Wherever you look these days, you can find doom-and-gloom commentary on the outlook for research agencies. But there’s an alternative story here. Demand for research and […]
How to collect customer feedback: 10 key methods
Collecting customer feedback data provides businesses with key insights into their customers’ opinions.
We’ve compiled a list of 10 key methods to use.
How to get the best results from online focus groups
Online focus groups are a powerful qualitative market research tool. But can digital produce the same level of deep insight as face-to-face? Read our guide to smart solutions that examines online vs traditional focus groups.
PG Forsta launches Research HX to empower researchers with AI-driven speed and precision
PG Forsta launches Research HX to empower researchers with AI-driven speed and precision New Platform Slashes Research Time, Boosts Data Quality, and Empowers Researchers with AI [BOSTON, January 21, 2025] – PG Forsta, a leading research and experience technology company, has unveiled Research HX, an AI-powered market research solution suite designed to increase efficiencies, improve […]
The future of customer experience: Why businesses must move beyond CX to HX
Content What is HX—and why it starts with people From reactive to predictive: How AI powers HX 5 steps to get started with HX today The future of CX is HX. The time to act is now The future of customer experience is hidden in plain sight, and it’s not in your surveys. As CEO […]
The operational leader’s guide to HX
The operational leader’s guide to HX The operational leader’s guide to HX Build systems and break silos Download full eBook Contents Introduction Introduction The problem The solution The results Download full eBook Build systems and break silos Introduction When you have a streamlined, customer- driven system of agile improvements, you can expect substantial returns. When […]
